Atom80,
Thanks for your response. I have now received and replied the Jane's email.
Instructions seem simple enough although not overly detailed but I'm sure it will become more apparent when I open the back case.
Only Concern I have is this statement in the email - "We can send you the keyboard to you directly but if any damage happened , the unit will void the global warranty."
Just to clarify if I damage or break something while replacing the keyboard I void the warranty on the product. However if the keyboard swap goes successful then the warranty remains in effect and any future problems I may have with any other components or even the keyboard again is still valid under the 2 yr warranty?
Thanks again for your help and as I keep saying I am continually impressed but Gigabytes support. I had an Alienware man many years ago and it was riddle with problems and customer support was terrible and 80% of the time I owned it, it was with them for repair. So I appreciate Gigabyte trying to resolve this issue with out sending it back to you guys on simple jobs like this.