Associate
- Joined
- 2 Jan 2016
- Posts
- 40
So I've had my Laptop for for 17 months now and love it. The keyboard arrived defective one of the LED lights on it was flickering and they provided a replacement which was easily replaced and was super impressed at the time on their customer service.
Now 17 months in the lid is coming away from each other leaving a noticeable gap. Made worse when I open and close the lid so the laptop currently remains open. I contacted customer support and waited a week for a reply. Asked to open an RMA so we shall see if it gets resolved but for such an expensive laptop im a little disappointed that general wear and tear of opening the lid has caused it to come away from each other.
Now 17 months in the lid is coming away from each other leaving a noticeable gap. Made worse when I open and close the lid so the laptop currently remains open. I contacted customer support and waited a week for a reply. Asked to open an RMA so we shall see if it gets resolved but for such an expensive laptop im a little disappointed that general wear and tear of opening the lid has caused it to come away from each other.