Gigabyte SSD RMA

maklabouhlel · 30 Jul 2020 at 14:35

I sent Gigabyte a failed ssd which I've had for 18 months and they said "no fault found" and sent me a youtube link showing this. The last time I checked the smart status, it showed 10TB writes and 800 power cycles. The drive I got back is showing 10GB writes and 8 power cycles. I received the same ssd back with the same serial no so it's not a new drive and, according to Gigabyte, it's not been repaired. How has my ssd become new again?

HACO · 31 Jul 2020 at 23:37

They can reset the S.M.A.R.T. tracking of these values.

maklabouhlel · 31 Jul 2020 at 23:40

HACO said:
They can reset the S.M.A.R.T. tracking of these values.

I didn't think that was possible and if they did why would they?

HACO · 1 Aug 2020 at 08:49

Not sure why they did that, maybe they “refurbished” it before sending it out.