I've been shouting at them for months to try and get my speed maintained at a respectable level, and it's been nothing but stress. Finally they get somewhere, stuttering as it is, but downloading the stuff I wanted to doanload at reasonable speeds has cropped up another problem - apparently BT have a very different view on what an 'unlimited' package means. Charming young man on the other end of the phone informed me I'd gone over my 40GB usage limit then had a bit of a communication breakdown while trying to explain how this could be so on an unlimited package. It was cute, in an infuriating way. Does anyone have the address of some high-ups to whom I can pen a succinct selection of my concerns regarding their provision of service? Either that or flaming poo, I'm not sure yet.
God, not another BT internet thread...
- Thread starter Deadbeat
- Start date
fixed.
This is because BT actively cap your speeds at peak times. That slowdown is nothing to do with internet traffic - it's just BT being a massive PITA.
The 40GB limit is BT's fair usage policy, as far as I can tell BT have decided that nobody would ever need to go over this limit and consider it a measure to ensure all the mouth-breathers in my area have access to porn at reasonable speeds. I got my homehub replaced, they should be addressing the speed issues over the next few days, but in the meantime I have another question.
Regarding downstream: why is it so variable on my connection? I've been getting downstreams from <2Mb right up to 8.128Mb (the maximum my bundled exchange is capable of). Right now it's about 4.3Mb, but from what I understand the downstream is independant of the IP profile BT set me. The two engineers I've had round logged speeds of 8128 & 7022 (kb/s) respectively, can anyone explain why the variation is so great? The exchange is less than a kilometre away, the cabling leading to my house is thick and black and my brother's house up the road gets consistent 6.5Mb with Sky broadband.
Associate
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Iv been with BT broadband for 2 years and i have had enough, I get dropouts at random slow speeds ect but that has a lot to do with where i live (Norfolk) so i dont have many options
I have ended up going with Virgin media ADSL, will be swiched on the 30th of this moth there is no way they can be as bad as BT
I have ended up going with Virgin media ADSL, will be swiched on the 30th of this moth there is no way they can be as bad as BT
I have ended up going with Virgin media ADSL, will be swiched on the 30th of this moth there is no way they can be as bad as BT
if you play online games cancel it while you have chance, really would recommend looking elsewhere, couple of friends i know have had issues with them, getting less and less none llu services that are even half decent
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Iv been with BT broadband for 2 years and i have had enough, I get dropouts at random slow speeds ect but that has a lot to do with where i live (Norfolk) so i dont have many options
I have ended up going with Virgin media ADSL, will be swiched on the 30th of this moth there is no way they can be as bad as BT
HEard a fair share of stories about VMADSL, Cable yes ADSL No appears to be the stance from most.
My mate is on VM ADSL and he got a letter stating he would be capped for going over his allowance..... retardedly high vent pings, lag out, DCs and pretty much unable to play anything at all from what I saw of him.
Can't you get Be* or Sky ?
Those are the only 2 I would even consider for ADSL.
Soldato
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- Bromley, Kent
Not fixed. I get 7.1mb down on an 8mb line. It just so happens people like complainign about BT
- Pea0n
Pretty sure bt shifted the shaping up to 100g from 40 but it appears different people hear ifferent things from the call centers, and in this day and age that's poor. Talk-talks pro fup is 500g and be, well none ones ever managed to trip theirs (I certainly haven't) despite several people downloading more than a tb in single months just to see
Oh and 7.1 is the max throughput and adsl max line gets, add afew family members + youtube + iplayer + games and see what you're getting at the end of the month.
As for the op you need to decide what the issue is, a 40gb fup you're hitting or variations in sync verified by a pair of engineers (what did they say?). You need to rule out your hardware before shouting at an isp, and shouting will only raise your blood pressure and annoy the isp only making the situation worse.
Go through the usual, router stats, filters, extension wiring, router/modem and them move onto bugging the isp. Kitz is probably the best place to read up on adsl variations/issues.
Oh and 7.1 is the max throughput and adsl max line gets, add afew family members + youtube + iplayer + games and see what you're getting at the end of the month.
As for the op you need to decide what the issue is, a 40gb fup you're hitting or variations in sync verified by a pair of engineers (what did they say?). You need to rule out your hardware before shouting at an isp, and shouting will only raise your blood pressure and annoy the isp only making the situation worse.
Go through the usual, router stats, filters, extension wiring, router/modem and them move onto bugging the isp. Kitz is probably the best place to read up on adsl variations/issues.
BT's unlimited is 100gb, Ive had the email off them twice to say Ive went over (haha). As for gaming i find BT fine, but for watching i-player, youtube after 5pm then its a nono, constantly buffers but at midnight speeds go back to normal.
Thinking about changing as £37 a month is a bit much for what i use.
Thinking about changing as £37 a month is a bit much for what i use.
The automatic throttling during peak times (read the only time I get to use my PC at home) is exactly why I'm going over to a nice 50Mb Virgin line.
To add insult to injury, about 6 months ago I never had this issue, then one day BT bangalore phone up, say "We can save you £2 a month if you sign up for another 12 months".
I accepted foolishly, thinking the service was alright at the time. Contract comes through (no need to sign, you've already accepted), and I see that at the end of the 12 month extended contract they will give me about 2 seconds* to cancel or I will automatically be signed up for another 12 months.
This is where it gets really shady..
If I cancel during the 2sec* renewal period, then they will ask for all those £2 savings back.
If I fail to cancel during the renewal period, and leave it too late, I have to cancel a 12month contract by paying the whole f_in 12 months.
I really really do not want to do buisness with a company that lies, extorts while at the same time fails to deliver the service they implied I would get.
*ok slight exaggeration, but you get the jist
/rant
To add insult to injury, about 6 months ago I never had this issue, then one day BT bangalore phone up, say "We can save you £2 a month if you sign up for another 12 months".
I accepted foolishly, thinking the service was alright at the time. Contract comes through (no need to sign, you've already accepted), and I see that at the end of the 12 month extended contract they will give me about 2 seconds* to cancel or I will automatically be signed up for another 12 months.
This is where it gets really shady..
If I cancel during the 2sec* renewal period, then they will ask for all those £2 savings back.
If I fail to cancel during the renewal period, and leave it too late, I have to cancel a 12month contract by paying the whole f_in 12 months.
I really really do not want to do buisness with a company that lies, extorts while at the same time fails to deliver the service they implied I would get.
*ok slight exaggeration, but you get the jist
/rant
Soldato
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- Bromley, Kent
I have...It has 3 users near constantly streaming online radio, gaming and iPlayer, plus downloading here and there and still my point stands. People have it in for big companies but I see far more threads about people complaining about other ISPs.
I'm not saying they are perfect (especially in a business environment) but people make them out to be far worse then they are as its the in thing to do.
- Pea0n
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Yeah true I am on BT option 3 and get 7mb on a 8mb line and never had a problem so i am happy with that.
Associate
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Not around here mate thats the prob.
My exchange is nearly 5 miles from me
All im getting with BT is 0.5MB download speed and 0.25MB up
Virgin has promised me 1MB minium download speed but if it does affect my gameing ill just got back to BT if virgin wont sort it out.
Permabanned
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BT is BS..
Peak times are crap for me i cant even use the internet then.
Peak times are crap for me i cant even use the internet then.
well my parents are on BT and won't change it.....don't know why
gaming can get a little laggy late at night oddly, peak times it feels fine, I don't do any torrenting through I learnt my lesson only thing i do is download stuff for games like mod etc, watch iplayer etc
were I live BT is actually one of the top performing and don't have that many choices....... >_>
but yeah dodgy company, our phone line went dead, we was told to use the test socket see if it works, which it did bt came to rewire and said they won't charge...yes they bloody did
gaming can get a little laggy late at night oddly, peak times it feels fine, I don't do any torrenting through I learnt my lesson only thing i do is download stuff for games like mod etc, watch iplayer etc
were I live BT is actually one of the top performing and don't have that many choices....... >_>
but yeah dodgy company, our phone line went dead, we was told to use the test socket see if it works, which it did bt came to rewire and said they won't charge...yes they bloody did
As above the fair useage amount on BT _should_ be 100gig (combined from up and down) before throttling - with an 80gig warning...
However in practise once you hit around 40-50gig you will both be throttled to 1Mbit during peak time and get the 80gig warning and once you hit "100"gig which seems to be around 60-70gig actually they will tack on another couple of hours either side of peak time
Its a load of crap basically...
However in practise once you hit around 40-50gig you will both be throttled to 1Mbit during peak time and get the 80gig warning and once you hit "100"gig which seems to be around 60-70gig actually they will tack on another couple of hours either side of peak time
Its a load of crap basically...