Just a post to say that towards the end of last year my two year old EKWB Nucleus AIO CR360 Lux D-RGB died. Everything still seemed to be working (that I could tell) but it wouldn't cool the CPU (7950X). Contacted support and went through the process of checking things and providing them with the information they required. They confirmed they'd send a replacement. I was pretty slow with responses what with one thing or another but they were prompt with replies except for just before posting the replacement. I had my matx box to use in the meantime so this wasn't an issue but if this was your only machine that might be more of a concern. The replacement was delivered in about four days I think from when they said it was with the courier. Again what with one thing or another I didn't get around to putting it back in the case until last week. Everything works again and looks like a brand new once was shipped as the replacement. I assume so anyway as the box was sealed and all the removable plastic protection was still on.
Anyway, just to say I had a simple and pleasant experience with them and if I had to compress the time taken into just the actual back and forth instead of me slacking off it was about three weeks.
Anyway, just to say I had a simple and pleasant experience with them and if I had to compress the time taken into just the actual back and forth instead of me slacking off it was about three weeks.