Google mail - Just cannot get their SMTP to work in Outlook?!

NeilF · 31 Mar 2008 at 20:13

This is doing my head in!

Is anyone using Google's SMTP server to send email from outlook? I just cannot get it to work. Everything else works fine, but the moment I try using THEIR SMTP server I just cannot get it to send

E-mail address: [email protected]
User Name: [email protected]
Password: *password*
Log on using Secure Password Authentication: disabled
Incoming mail server (POP3): pop.googlemail.com
Outgoing mail server (SMTP): smtp.googlemail.com

Outgoing Server tab
My outgoing server (SMTP) requires authentication: enabled
Use same settings as my incoming mail server: enabled

Advanced tab
Incoming server (POP3): 995
This server requires a secure connection (SSL): enabled
Outgoing server (SMTP): 465
This server requires a secure connection (SSL): enabled
Server Timeouts: 1 minute
Leave a copy of messages on the server: disabled

If I try "test account settings" I get Outlook telling me "Send test e-mail message: Unable to send test Message. Please verify the E-mail Address field."

I've even tried this on two different machines on two different service providers. Argh!

Thebug · 31 Mar 2008 at 20:14

Try pop3. as you have put pop.

Second thoughts its smtp for sending

NeilF · 31 Mar 2008 at 20:18

Thebug said:
Try pop3. as you have put pop.

Second thoughts its smtp for sending

*smack* - NP

I can flick the SMTP settings to another one (company) and that works... But I want to use google's one... And just CANNOT get it to work. :mad:

Steve09 · 31 Mar 2008 at 20:22

For the outgoing and incoming mail server try pop.gmail.com and smtp.gmail.com

NeilF · 31 Mar 2008 at 20:27

Steve09 said:
For the outgoing and incoming mail server try pop.gmail.com and smtp.gmail.com

Did that... And even change all 'googlemail' to 'gmail' in usernames etc, still the same

During the test the five tasks all PASS, except "Send test-email message". ie: "Found outgoing mail server (SMTP)" passes...

I've tried this on PCs connected to BeThere and NewNet.

wasc · 31 Mar 2008 at 21:45

NeilFawcett said:
Did that... And even change all 'googlemail' to 'gmail' in usernames etc, still the same

During the test the five tasks all PASS, except "Send test-email message". ie: "Found outgoing mail server (SMTP)" passes...

I've tried this on PCs connected to BeThere and NewNet.

Gmail use a different port to normal. SMTP is normally port 25, however Gmail use 465. Make sure you put the following in;

Outgoing server (SMTP): 465
This server requires a secure connection (SSL): enabled

NeilF · 31 Mar 2008 at 22:10

wasc said:
Gmail use a different port to normal. SMTP is normally port 25, however Gmail use 465. Make sure you put the following in;

Outgoing server (SMTP): 465
This server requires a secure connection (SSL): enabled

LOL! Look at OP

I've even assume just the test (in mail account setup) is at fault and tried sending normal emails, and they just sit there until they timeout...

Furton · 31 Mar 2008 at 22:22

Which version of Outlook are you using?

ANDARIAL · 31 Mar 2008 at 23:13

http://mail.google.com/support/bin/answer.py?answer=76147
For OE
http://mail.google.com/support/bin/answer.py?answer=86374
For Outlook 2007

skiba · 31 Mar 2008 at 23:23

my guess is step 11...

Kotu · 1 Apr 2008 at 02:10

I think Be might block SMTP unless you request otherwise for your account with them.

You can just use "smtp1.bethere.co.uk" though, no authentication needed.

stewart.r@ntlwo · 1 Apr 2008 at 02:16

My account is fine with outlook just set it up

Skeeter · 1 Apr 2008 at 02:46

POP Fails, IMAP For The Win!

And ive followed the instructions on the website for both Outlook 203 and 2007 and set it up successfully multiple times. it needs SSL and the non default port.

Also, seen as I spent months fixing Outlook problems, are is this account ebing setup in a new OUtlook profile or added to an existing one? and are you sending to full proper addresses or ones stored in your NK2 files (taken from the drop down box as you type address). Because if the addresses are taken from a central address list or exchange server then they dont always have the email address correct (normally replaced by a unique identifuer on the server). Emails sent to these addresses when the address server isnt available will just sit in the outbox forever, not spitting up any obvious errors.

NeilF · 1 Apr 2008 at 08:36

Furton said:
Which version of Outlook are you using?

2002

NeilF · 1 Apr 2008 at 08:37

Kotu said:
I think Be might block SMTP unless you request otherwise for your account with them.

You can just use "smtp1.bethere.co.uk" though, no authentication needed.

Fair enough, but I've also tried it on a PC with NewNet as well... I'll give that one another go as I wouldn't be surprised if Be blocked it...

ps: The reason for all this is people I know on NewNet are getting mails to AOL bounced, which I think it AOL bouncing mails sent via NewNets SMTP (over zelous spam detection). So I want to simply set there email via googles SMTP. I've tried it on their machine (NewNet) & mine (Be) and can't get it to work on either!

NeilF · 1 Apr 2008 at 08:38

stewart.r@ntlwo said:
My account is fine with outlook just set it up

Does yours differ to my OP?

V|per · 1 Apr 2008 at 14:01

Odd, my googlemail account is fine in outlook, and it's setup in EXACTLY the same way as you have described in the OP...

NeilF · 1 Apr 2008 at 15:10

V|per said:
Odd, my googlemail account is fine in outlook, and it's setup in EXACTLY the same way as you have described in the OP...

Well, just you confirming you are working with the same settings is helpful! Thanks! What Outlook you using?

whiskycycle · 1 Apr 2008 at 15:48

NeilFawcett said:
2002

XP? Have you applied the latest available service pack?

NeilF · 1 Apr 2008 at 17:01

undergroove said:
XP? Have you applied the latest available service pack?

EDIT: Are you referring to XP OS, or Office XP?

Note: On my home machine which on Bethere (ISP) I can communicate with another SMTP server fine on 587, but not with Googles SMTP on 465...