Update. Big thanks to Evilpaul for pointing out that email. I called up again, said I wanted to cancel because of it (I relented a bit once the guy had said yes, and told him the long story) and I just had to pay £30. Couldn't be bothered to argue out of that, bearing in mind he said my next payment will only be for call charges (so not £32 odd which is my total bill for phone & fibre). Phew.
Got kicked out of our flat, still in contract with ISP
- Thread starter Scam
- Start date
No probs, glad you got it all sorted.
Ultimately, you can just not pay it if you wanted, if it's just broadband, there isn't any credit agreement that they could claim has been defaulted on.
People might not like the notion of that, but ultimately if they want to act stupid and not try to help people out a bit when we all know they can, then they don't really deserve you helping them out by paying them for a service you won't be getting.
I never did actually sign my Virgin Media contract that they sent me now that I think about it.
Set up costs now really shouldn't be a factor, especially since they often charge new customers £50 anyway for it.
So, our landlords a little while ago served us our two months notice. They want to refurbish the two flats -- it will take 4-6 months and it's quite serious work so we won't be able to live there whilst it's happening. We might move back in afterwards but that's another story.
I've just called up our ISP and unfortunately I upgraded to Fibre last November and signed up to an 18 month contract. I went to give them my 14 days notice and they want me to pay off my contract for £143So wonderful that I can get kicked out of my home, and have to pay for the privilege #loverenting
I went through all the options with the chap on the phone but there's not much way round it. We're moving to a member of the family's flat which is all set up with Fibre, and doesn't get served by BT infrastructure so we can't transfer our Plusnet account. They could give us 3Mb ADSL (no thanks!) but I'm sure he said because it is a different product we'd have to sign another 18 months contract which obviously is pointless.
Any ideas? Any loopholes? Tempted to give the bill to our landlords but would like to avoid that if possible (if we do move back we need to do a good deal with them!).
Transfer to new address?
- Joined
- 9 Dec 2012
- Posts
- 1,457
cant you transfer it to someone.
- Joined
- 9 Dec 2012
- Posts
- 1,457
actually if the line rental or call costs have increased you can terminate your contract think this came in law this April.
Get-out clause
If the cost of your broadband plan has increased during your contract, you can leave your internet service provider without being charged any kind of early termination fees.
Ofcom guidelines can let you leave early
Thanks to new Ofcom guidelines published in October 2013, providers are now required to give consumers at least 30 days’ notice of any price rises to the monthly cost of a fixed-term contract and allow you to exit without penalty.
Poor service cancellation
Even if you’ve not been hit with a price rise, you may still be able to escape your contract if the provider has failed in providing an acceptable level of service. Just like consumers are required to meet monthly payments, providers are obliged to deliver the service we pay for, so failure to do this is a breach of contract.
and if they cant provide fiber at your new address.
Get-out clause
If the cost of your broadband plan has increased during your contract, you can leave your internet service provider without being charged any kind of early termination fees.
Ofcom guidelines can let you leave early
Thanks to new Ofcom guidelines published in October 2013, providers are now required to give consumers at least 30 days’ notice of any price rises to the monthly cost of a fixed-term contract and allow you to exit without penalty.
Poor service cancellation
Even if you’ve not been hit with a price rise, you may still be able to escape your contract if the provider has failed in providing an acceptable level of service. Just like consumers are required to meet monthly payments, providers are obliged to deliver the service we pay for, so failure to do this is a breach of contract.
and if they cant provide fiber at your new address.
Last edited:
Did you even read the original post you quoted?
Last edited:
Associate
- Joined
- 24 Apr 2012
- Posts
- 810
- Location
- Carlow, Ireland
Nicely timed!
Last edited:
Please don't assume/rely on being able to move back into that flat despite the nice words that your landlord is using. If someone swoops in and offers to rent it for their kid so they have a place to live whilst they intern at the investment bank then don't think for one second that your landlord will remember that you exist.
Hey, I'm the biggest landlord-hater there is out there. I hate BTL, I campaign against it, I think it's ruining our communities, dividing the population into haves and have-nots.. I could argue 'til I'm blue in the face about it. They're not much older than us, but I think it's disgusting that they live the life of millionaires (which technically they are) because they had a bit of money and bought a flat at the right time. Now they own 3 in west London and we're paying off their debt whilst they drive around in a flash Merc. Like I say, don't get me started
But having said that as far as landlords go they have been decent to us. No rent-rise in 5yrs (they could have been making £500/month more out of us by now), things get fixed, we had a brand new boiler they always had the proper British Gas cover so we could just call up and sort any problems ourselves.
But yes, I still wouldn't trust them as far as I could throw them. But at least the kid thing won't be an issue because they're actually a gay couple
Last edited: