Got scammed by ocuk

Cyber-Mav · 31 Dec 2009 at 15:50

ok so today a delivery box arrived from ocuk to a clients office, with an

invoice for 109.99p for 2 kits of corsair memory that was ordered.

inside the box is only the invoice and no memory.

question is who has scammed us, someone in ocuk packing department or the

delivery people?

and most of all how do we go about getting either the memory or the money

back?

wozencl · 31 Dec 2009 at 15:51

Whoa! Not the right place or the right way to post such a thing...

bJN · 31 Dec 2009 at 15:52

Well you would either contact OcUK directly either in person or by phone (both details are located on the OcUK Homepage) or open a support ticket in the relevant forum.

Cyber-Mav · 31 Dec 2009 at 15:52

why not? just asking for tips from others on how to deal with the situation. need to know if its the shop i deal with or the courier. im guessing its the shop.

Cyber-Mav · 31 Dec 2009 at 15:56

bJN said:
Well you would either contact OcUK directly either in person or by phone (both details are located on the OcUK Homepage) or open a support ticket in the relevant forum.

meh too much typing involved with the latter option, i will get the client to ring in and sort it out. good thing he ordered on credit card i guess.

/on a side note i do suspect fatboy since his sig showed he had 4gig ram a few days ago and now he has 8gig lol

wozencl · 31 Dec 2009 at 15:56

Give them a call I'm sure OCUK will look into it. Accusing people of scamming is a little harsh especially before you know what's happened. Did the package look like it had been opened and re-sealed?

It could simply be human error, not malicious intent.

mmj_uk · 31 Dec 2009 at 15:58

So am I right in thinking you ordered it to be delivered straight to a client? could it not be your client trying to scam you?

Psypher5 · 31 Dec 2009 at 15:58

point of the thread? I'd be on the phone already and have got it sorted...

manic111 · 31 Dec 2009 at 16:00

In all situations like this it is up to the shop to get the goods to you; delivery is their responsibility. As mmj says though, how do you know your clients aren't scamming you?

Cyber-Mav · 31 Dec 2009 at 16:01

mmj_uk said:
So am I right in thinking you ordered it to be delivered straight to a client? could it not be your client trying to scam you?

it was ordered on clients credit card so no i doubt he would scam himself since i went over to the office to check the packaging out.

Cyber-Mav · 31 Dec 2009 at 16:02

Psypher5 said:
point of the thread? I'd be on the phone already and have got it sorted...

meh i told client to deal with it so he will ring up in new year.

Clairvoyant · 31 Dec 2009 at 16:02

Shop contact first point of call.

But I wonder if Ocuk could start to use taper proof packing tape. (stuff that cant be replaced. easily)

Slackworth · 31 Dec 2009 at 16:04

Give the sales team a call and we will sort the problem out for you.