Got Sent A Broken Chair

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21 May 2018
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Hey,

I ordered a DX Racer Formula series chair. I assembled it but the screw underneath the chair that makes the back of the chair more loose so you can lean / rock does not work. It screws to the point of tightening but it doesnt do anything to the back of the chair.

Not only that but they sent my chair 3 days late when I paid for next day delivery.

Having paid that much for a chair id expect it to work. How do I fix this problem?
 
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