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GPU arrived without seal..?

IceWind said:
under law any product that is returned to the retailer under DSR needs to be returned in AS NEW condition.

This does not need to include any seals however does need to include any documentation and cables in an AS NEW state.

The product that is returned in an AS NEW state then can be resold as a NEW product.

Any products that are returned in less than a AS NEW state can have a % charge applied therefore customer only reciving a part refund. These items would then be sold as A-Grade stock or B-Grade stock depending on the extent of damage of missing material.

Any item that is received as DOA ( Dead on Arrival ) is NOT returned under DSR but rather returned under warranty. The customer will then be sent out a replacement stock item with the faulty product being returned to the manufacturer.


Items such as motherboards and Graphic cards can be sent to a customer without a seal. This can be down to a few different reasons.

1 ) Returned AS NEW STOCK

2 ) Retail or OEM Bios update. As stock is bought by a retailer critical bios updates may be released. The retailer then will apply the bios update to the board thus breaking the seal. This product will still be sold as a NEW product.

So for me as long as everything is there... cables, books, games codes, static back or anti static packaging then im happy. If a new bios has been put on it then im even more happy knowing that I have bought a product from the retailer that is full up today and they the new bios update it covered by the Warranty of the Product.

Different story is there was something missing or if the product inside the box was dusty or dirty as that simply should not be but so what if the seal is broken as long as every is immaculate then as far as I am concerned im getting what I paid for.
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Nothing in the law says AS NEW... it says reasonable care, it also says the buyer has the right to take reasonable steps to inspect the goods, which in the case of gpu's includes putting it in your pc and turning it on, at which point it has been used and can't be resold AS NEW, in fact you don't even have to return the box on a dsr, if you've had to damage it to open it then tough luck retailer
 
Rofflay said:
How do u know that these returned cards do not go into some poor chaps OCUK build they sell on the website? It really puts me off using the site and its been said for a long time a lot of del boy stuff goes on at OCUK.


They have no idea how many people they lose due to this, and i only shop now for sealed items like fans etc components are a no go sadly.


No offence
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I'm pretty sure a member of staff stated this is exactly what does happen, as ocuk systems are warranted by ocuk directly, they do use A1 grade dsr returns
 
My his 7950 iceQ wasnt sealed nor did the main box come wrapped nor the gpu itself wasnt in a anti static bag. Should i be worried?
I can understand some people being worried especially if they are previous customer returns.
 
If it has protective foam (usually anti static) then it should be fine, honestly i think a lot of people over worry about these things. But I wouldn't accept a dirty/greasy bit of new kit.
 
all graphics cards I have bought from multiple retailers has never had the box sealed. However all cards did have protection in the box with static bag with a sticker sealing the bag.

Personally I don't worry as long as the card works as DSR protects me however I would refuse a scuffed/greasy card as that is just wrong and send it straight back through DSR.
 
What I try and do when buying a new graphics card is buy it on it's launch day. This greatly reduces the chance of getting a DSRed card.
 
This thread has started to get me wondering now my gpu is playing up!
Got it friday and have played 6 games of fifa and out of them 6 games 4 of them have had issues. random crashes and the screen freezes and takes about 1 minute to get back to normal then im a goal down lol.
Only a 500watt psu but its a coasair and ive read its sufficient for a 7950 and while i was waiting on delivery i had my old windforce 7950 in the same rig and never any freezes with at least 20 games played.
Do you think this could be a customer return or just a dodgy card?
And cpu and gpu are on stocks.
 
The majority of cards I have purchased have been sealed with a little circle of tape but those can be applied by the supplier. So it isn't like a card the seems sealed is brand new. But even if it isn't I won't get annoyed as all warranties on cards bought as new start from the date the card is delivered.

I would only worry if the card has obvious damage or doesn't work. If it has physical damage or a non-standard BIOS installed you may have serious difficulty if it ever needs to go back under warranty.

The worst case scenario I had was a card sold by another supplier that had a custom BIOS installed. The card was sold as a B Grade (or whatever their equivalent was) I DSRd it and told the supplier I was not happy as the card was obviously tampered with and as such was not covered under the manufacturers warranty.

If you purchase as brand new and have a receipt AND the card is not visibly damaged or tampered with, then no seal is perfectly fine.
 
The worst case scenario I had was a card sold by another supplier that had a custom BIOS installed. The card was sold as a B Grade (or whatever their equivalent was) I DSRd it and told the supplier I was not happy as the card was obviously tampered with and as such was not covered under the manufacturers warranty.
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You are lucky it was in B-Grade as my £399 580 was never in B-Grade and Gibbo knew the whole batch were del boy's as they were £50 cheaper than every other 580 on launch.


Almost a year later i opened it up and shock horror wrong bios which crashes instantly in every and all game.Ok my fault for waiting a full year granted im not worried about the price or anything i just was not ready to buy the rest of the parts.I rang them up and explained and they basically told me to go do one and contact MSI for a 4 week RMA over christmas.Yup that is typical OCUK service, rip off a customer, ignore them.So i contact ScottiB at MSI and explain that im ****ed off at a 4 week wait time and that if i do the RMA i want my old card back as it was new and they had no more of those 580's left so i could end up with a refurb in exchange.


I pretty much left it and swore to myself never ever to shop for components at OCUK as i expected compensation for the hassle of that GTX 580.It works fine but im going to lose resale value soon when i have to explain to the buyer that they need to run Afterburner and correct the wrong voltage.Thats another £30 or so of the value knocked off my 580.


Seriously everything i order from here is either broken,dirty or some thing else goes wrong.I just ordered to Akasa Apache and one boxed was already open and the fans look a bit dusty.Just plugged them in and both are DOA :(



I have rotten luck here and im just going to stop buying things from now on :/
 
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If I paid for a brand new card from any supplier and it arrived and I found it to have finger prints and be unsealed then to my mind it is not new and is not what I paid for, therefore it will be sent back for brand new and I would also expect some compensation if it has happened before.

That said I would not start berating the company online unless they refused to sort it out.
 
Something Else said:
If I paid for a brand new card from any supplier and it arrived and I found it to have finger prints and be unsealed then to my mind it is not new and is not what I paid for, therefore it will be sent back for brand new and I would also expect some compensation if it has happened before.

That said I would not start berating the company online unless they refused to sort it out.
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The issue here is that your definition of new isn't a universal one.

Some genuinely new, unused cards can and do come with fingerprints on them from the QC in the factory, that coupled with not all cards come sealed means that you could very well end up rejecting cards that are new, and haven't been used before.
 
Just to put this out there, my 780 box was vacuum sealed, along with another seal on the silver antistatic GPU packet. I do know not all GPU's come like that though, I've had plenty that were in unsealed boxes, but inside there was always an unbroken seal tab on the silver antistatic GPU packet..
 
I bought 3 HIS 7970s in a row and sent them all back one after another because of ridiculously loud buzzing. None were sealed either by box or bag......make of that what you will.
 
oldestgregg said:
I bought 3 HIS 7970s in a row and sent them all back one after another because of ridiculously loud buzzing. None were sealed either by box or bag......make of that what you will.
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I've got 2 HIS 7950s, neither were sealed, but both were clearly brand new and hadn't been opened/used before.
 
No idea why some users here are blaming us. We do not break the seal, or seal these products. If you buy a new item from us, it will be as it has been sent from the manufacturer or the supplier.

Some manufacturers chose not to seal their products, some do.

If the product is obviously not new, then please contact our returns team. But because the product does not have a seal it does not mean it is not new.
 
5UB said:
No idea why some users here are blaming us. We do not break the seal, or seal these products. If you buy a new item from us, it will be as it has been sent from the manufacturer or the supplier.

Some manufacturers chose not to seal their products, some do.

If the product is obviously not new, then please contact our returns team. But because the product does not have a seal it does not mean it is not new.
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Exactly, if the card works and is in a new condition then what is the proplem.
 
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