GPU causing BSOD

[Marty85]

Alright Folks, I'm new to the forum and have a problem I hope you could help me with.

I bought a new system in March of this year and it's been running great up until recently. Now I continuosly get BSODs. I've narrowed the problem down to my GPU (OEM Geforce GT 545) If I disable the GPU and run the onboard graphics the BSODs cease and things run fine. As soon as I enable it within a few minutes it will crash. The GPU runs at 90C when idle. I only occasionally play games on it but I've been advised these stock GPUS are poor anyway so it's not surprising.

I've spoken with the manufacturer who said they will come and collect it and if it's a fault, they will replace the part, if they cannot find a replacement they will give me a new machine. That's fine but I really cannot be without a PC from 2-4 weeks. I was planning on upgrading the GPU anyway and my question is do you think I should just upgrade it and save the hassle of sending it off or do you think there could be another problem? I don't see how because it seems to run fine when the GPU is disabled. I was just concerned because it's running at such high temps that it could be a cooling issues and the same thing would occur with a new gpu. My PC is an ASUS CM6550.

Thoughts or suggestions are welcomed

 

[Marty85]

Sorry, my mistake I wrote that in work, it is a CM 6650. I don't believe t's a fault reading as I've checked it in various software. I've also felt it moments after a crash and it's roasting.

Where can I find the PSU without taking the cover off? I have CPUID but cannot find the model or spplier in that. It's some sort of energy efficient ozone friendly PSU that runs ultra silent but I think it's only about 350w. Ever since I bought it I have trouble turning my monitor on and it requires me pressing the on/off button continously for a minute or so before the power builds enough to actually start my monitor.

As for error codes, i'm afraid I Don't have any. When I say I get a BSOD, my monitor actually turns off and goes into standby for a few moments because of the crash so i'm unable to see any information on the screen. I have managed to get these screenshots from the events viewer...

Here's my link to tech forums if you find it useful at all. http://www.techsupportforum.com/forums/f299/bsod-asus-672917.html#post3933606 The guy suggested it was the card ad I was going through some troubleshooting resolutions with him but I gathered the only outcome would be to identify that the problem is with the GPU and I'm sure that's the case because everything runs perfect when the GPU is disabled (like now). It's funny you mentioned the cooling and the fan because the day after I got this machine I noticed in ASUS's own monitoring software it said my main fan is DC, although I'm sure I can hear it spinning.

I don't think you can buy this GPU i think it's just bundled in with certain machines and I did buy this from ASUS. It's quite a big case and I wouldn't have any trouble crossfiring most GPUS. Size isn't a problem.

Do you think it could a PSU problem? That would certainly explain the reason why my monitor is so difficult to turn on and also why the monitor goes into standby moments before a crash but it wouldn't explain the reason for the high temps on the GPU, then again it could always have been that high but I never noticed because there was no problem.

One last thing, do you think I have any grounds to request a courtesy PC or some sort of compensation at least from ASUS if they have to come and take this away? They said before they send out a courier I have to perform a restore. I have almost filled the HDD with 2TBs of old data and new and I don't have another HDD to back everything up so it means I'll need to fork out for a new HDD aswell. What do you think?

I sincerely appreciate the help folks. If there's anything else I can provide you with that would help you, just say.

 

[Marty85]

The PSU is A AC BEL HBA005 - ZA1GT

Note I have had the PC turned off all day and the screenshot was taken immediatley after I started the PC, enabled the GPU and restarted for the changes to take effect.

edit - I have just checked the fan and it's not spinning at all although it says there it's at 85%. Do you think it would be worth taking it out and putting it back in again?

 

[Marty85]

I bought these today and everything is running smoothly so far:

XFX Pro 550W Core Edition '80 Plus Bronze' Power Supply

Asus GeForce GTX 650 DirectCU 1024MB GDDR5 PCI-Express Graphics Card

I will contact ASUS and advise them of the problem and see what they say. I really appreciate the help folks, thanks!