Hello, very recently i experienced my first BSOD. At the time i did not analyze it and re installed the most recent drivers. then today i was leaving something to download, when my system suddenly shut off and restarted. as the monitor was off i could not tell if it was a BSOD, but i got the "your system did not shut down correctly, start in safe mode blah blah" message. i downloaded blue screen view, and it only shows one dump file, which is from my first (assumed) BSOD. it says it was caused by the driver "dxgkrnl.sys", address "dxg.krnl.sys+5d140" and the crash address "ntoskrnl.exe+75bc0". After researching these codes online, i found that the first two are usually graphics card, and the third code is varied. so i question what is the next step i should take, i have updated all of my drivers and i still had the second shutdown (which i am not sure was a BSOD) so i dont know weather to send back my graphics card, or what step to take next. Another question is if the problem is my video card, who would i send it to for RMA? it is an MSI 7870 but it was bought from overclockers, and some pages suggest that the retailer offers the RMA. and the graphics card i purchased has also been canceled on overclockers, so i am worried that i will not receive any support. thanks for any help!
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Graphics card BSOD
- Thread starter witchell
- Start date
What is your full system spec and are you overclocking ?
A blue screen does not always mean a graphics card problem even if it states it is related to the graphics card. If you are overclocking it could be an unstable overclock or even the memory on your motherboard is going bad and showing errors as if it was the graphics card going bad. Another thing it could be is your windows install has gone wrong and started to cause problems, which will mean a full reinstall of windows to rule that out.
We need more information really, also "dxgkrnl.sys" is the Microsoft DirectX system driver file. So I would try reinstalling DirectX.
You can download and install the right version from here.
http://support.microsoft.com/kb/179113
ntoskrnl.exe is a windows system file and sounds like your windows install has gone bad or your hard drive maybe showing faults (so run a hard drive check on the windows drive), that error can also indicate memory is going bad on your motherboard. You can try fix that file from here.
http://answers.microsoft.com/en-us/...ssing-or/bed3d422-57d2-477e-bc41-db456e9533cf
A blue screen does not always mean a graphics card problem even if it states it is related to the graphics card. If you are overclocking it could be an unstable overclock or even the memory on your motherboard is going bad and showing errors as if it was the graphics card going bad. Another thing it could be is your windows install has gone wrong and started to cause problems, which will mean a full reinstall of windows to rule that out.
We need more information really, also "dxgkrnl.sys" is the Microsoft DirectX system driver file. So I would try reinstalling DirectX.
You can download and install the right version from here.
http://support.microsoft.com/kb/179113
ntoskrnl.exe is a windows system file and sounds like your windows install has gone bad or your hard drive maybe showing faults (so run a hard drive check on the windows drive), that error can also indicate memory is going bad on your motherboard. You can try fix that file from here.
http://answers.microsoft.com/en-us/...ssing-or/bed3d422-57d2-477e-bc41-db456e9533cf
Last edited:
sorry, here is my build:
Ram: 1333MHz RAM Speed, CAS 9-9-9-24 Timings, 1.5v VDIMM, Lifetime Warranty with Corsair.
Processor: Intel Core i5-3570K 3.40GHz (Ivy Bridge) Socket LGA1155 Processor £155
Motherboard: MSI Z77A-G43 Intel Z77 Socket 1155 DDR3 PCI-Express Motherboard £80
Graphics Card: MSI HD 7870 Black Knight OC 2048MB GDDR5 PCI-Express Graphics Card [R7870-2GD5T/OC] £180
HDD: 500GB Seagate Barracuda ST500DM002 3.5" SATA III Hard Drive £40
Case: Cooler Master Elite 430 Black Midi Tower Window Gaming Case £40
PSU:600W Corsair Builder Series 600CX 80PLUS Bronze Power Supply £50
DVD burner: Samsung SH-118AB/BEBE Black 18x SATA DVD ROM - OEM £10
OS: windows 7 home premium
ive done no overclocking, and my system has been working fine for a year, so would i really need to reinstall windows? any other tests i can run?
Ram: 1333MHz RAM Speed, CAS 9-9-9-24 Timings, 1.5v VDIMM, Lifetime Warranty with Corsair.
Processor: Intel Core i5-3570K 3.40GHz (Ivy Bridge) Socket LGA1155 Processor £155
Motherboard: MSI Z77A-G43 Intel Z77 Socket 1155 DDR3 PCI-Express Motherboard £80
Graphics Card: MSI HD 7870 Black Knight OC 2048MB GDDR5 PCI-Express Graphics Card [R7870-2GD5T/OC] £180
HDD: 500GB Seagate Barracuda ST500DM002 3.5" SATA III Hard Drive £40
Case: Cooler Master Elite 430 Black Midi Tower Window Gaming Case £40
PSU:600W Corsair Builder Series 600CX 80PLUS Bronze Power Supply £50
DVD burner: Samsung SH-118AB/BEBE Black 18x SATA DVD ROM - OEM £10
OS: windows 7 home premium
ive done no overclocking, and my system has been working fine for a year, so would i really need to reinstall windows? any other tests i can run?
okay, i will get on reinstalling both directX and running a repair of windows. two questions, you mentioned to test the hard drive, how would i do that? and do you know IF it turns out to be graphics related, who would offer the RMA service?
If it's over a year old MSI would offer the RMA service, but I can honestly tell you from them errors I see you have it's not graphics card related.
To test your hard drive you can use these two programs that are free.
1) Crystaldiskinfo - http://crystalmark.info/software/CrystalDiskInfo/index-e.html
2) HD Tune - http://www.hdtune.com/
To test your RAM the memory on your motherboard use memtest.
http://www.memtest.org/
To test your hard drive you can use these two programs that are free.
1) Crystaldiskinfo - http://crystalmark.info/software/CrystalDiskInfo/index-e.html
2) HD Tune - http://www.hdtune.com/
To test your RAM the memory on your motherboard use memtest.
http://www.memtest.org/