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Graphics card set on fire, what to do next?

Could have been much worse!

I would also claim compensation for the damage to the motherboard (looks like the white IO cover is stained?).
 
Ya wont get any money from msi. Similar thing happened to me. And their response was if you dont want to risk fire or explosion stick with nvidia.
 
Cyber-Mav said:
Ya wont get any money from msi. Similar thing happened to me. And their response was if you dont want to risk fire or explosion stick with nvidia.
Click to expand...

That is a very immature response on their part seeming as most on-board components aside from the gpu are likely to be of comparable quality and maybe even from the same source
 
if its not fit for purpose, i/e catches fire on its own, your well within your rights within 6 years to get a replacement. consumer law states it plainly however its the responsibility of the shop and not the manufacturer as far as i remember.
edit: here we go :-

It is important to remember that a guarantee does not replace
or limit a customer’s rights. Customers are entitled to raise
a problem with you regarding a product for up to six years
from the date of purchase (five years from the discovery of a
problem in Scotland) regardless of the terms of any guarantee.
Customers are entitled to rely on the remedies available to
them under law (outlined in this guide) rather than their rights
under a guarantee, if they wish.
This means that if a customer complains to you about an item
that is not fit for purpose, does not match the description, or is
not of satisfactory quality, you must deal with their complaint –
you cannot force them to use their guarantee.

Faulty goods, no acceptance (Up to Six years from date of purchase)
If the item does not conform to contract (is faulty) for any of
the reasons mentioned previously, and the customer has not
accepted the goods, the law says the customer is entitled to
• reject the goods and claim a full refund, or
• request a repair or replacement if that is the customer’s
preferred option.
As the retailer, you can offer a repair, a replacement or
a credit note, but you cannot insist on any one of these.
It is the customer’s right to receive a full refund in these
circumstances.
Where a customer is entitled to a full refund because they
have not accepted the goods but have agreed that you may
repair or replace the goods, they can still claim a full refund if
the repair or replacement is
• taking an unreasonable time, or
• causing an unreasonable inconvenience, or
• if the repair or replacement is not satisfactory when
they receive it.
 
Last edited:
Not sure they can just shrug it off like that. You might be able to go to trading standards and get them to do something. Things that are a fire hazard are taken seriously.
 
henson0115 said:
if its not fit for purpose, i/e catches fire on its own, your well within your rights within 6 years to get a replacement. consumer law states it plainly however its the responsibility of the shop and not the manufacturer as far as i remember.
edit: here we go :-

It is important to remember that a guarantee does not replace
or limit a customer’s rights. Customers are entitled to raise
a problem with you regarding a product for up to six years
from the date of purchase (five years from the discovery of a
problem in Scotland) regardless of the terms of any guarantee.
Customers are entitled to rely on the remedies available to
them under law (outlined in this guide) rather than their rights
under a guarantee, if they wish.
This means that if a customer complains to you about an item
that is not fit for purpose, does not match the description, or is
not of satisfactory quality, you must deal with their complaint –
you cannot force them to use their guarantee.

Faulty goods, no acceptance (Up to Six years from date of purchase)
If the item does not conform to contract (is faulty) for any of
the reasons mentioned previously, and the customer has not
accepted the goods, the law says the customer is entitled to
• reject the goods and claim a full refund, or
• request a repair or replacement if that is the customer’s
preferred option.
As the retailer, you can offer a repair, a replacement or
a credit note, but you cannot insist on any one of these.
It is the customer’s right to receive a full refund in these
circumstances.
Where a customer is entitled to a full refund because they
have not accepted the goods but have agreed that you may
repair or replace the goods, they can still claim a full refund if
the repair or replacement is
• taking an unreasonable time, or
• causing an unreasonable inconvenience, or
• if the repair or replacement is not satisfactory when
they receive it.
Click to expand...

The main problem is that I don't have the original receipt, and it will be close to impossible to track it down.
 
Benjamham said:
The main problem is that I don't have the original receipt, and it will be close to impossible to track it down.
Click to expand...

did you buy it in a retail shop or online? i guess if you cant get the receipt then theirs not much you can do. which is a shame - even the manufacturers will ask for proof of purchase.
 
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