Graphics Card Warranties (UK Only) - Let's see how good they really are!

Nelly · 18 Jan 2011 at 18:43

ASRock >> https://tw.asrock.com/events/tsd.asp
ASUS >> https://help.overclockers.co.uk/hc/en-gb/requests/new
EVGA >> https://eu.evga.com/warranty/rmaprocess/
Gainward >> https://www.gainward.com/main/support.php?lang=en
Gigabyte >> Email: [email protected]
Inno3D/Force3D >> https://www.inno3d.com/en/support_form
KFA2 (GALAX) >> https://www.kfa2.com/kfa2/support
MSI >> https://uk.msi.com/support
NVIDIA >> https://www.nvidia.com/en-gb/support/consumer/
Palit >> https://www.palit.com/palit/rma.php?lang=en
PNY >> https://www.pny.com/en-eu/file%20library/legal-europe/rma_procedure_eng.pdf
PowerColor >> https://www.powercolor.com/contact
Sparkle >> https://www.sparkle.com.tw/en/contact
XFX >> https://www.xfxforce.com/support/contact-us
Zotac >> https://www.zotac.com/gb/support

Alex74 · 18 Jan 2011 at 18:45

Nice list

Had a couple HIS cards myself, no luck with their support at all. Happily OcUK were very helpful in getting me a replacement quickly

GJ02 · 18 Jan 2011 at 18:48

lucky for all us HIS customers, gibbo is sorting al our issues out should we have one

chaparral · 18 Jan 2011 at 18:57

Sure i remember some forum members waiting months for there GPU card to be returned from an RMA with powercolour

Ezyryder · 18 Jan 2011 at 18:59

Nice one mate, same for me, I have only picked HIS because OCUK is handling the warranty process.

Nelly · 18 Jan 2011 at 19:10

chaparral said:
Sure i remember some forum members waiting months for there GPU card to be returned from an RMA with powercolour

I'll have a dig around and add them to the list, thanks.

GJ02 said:
lucky for all us HIS customers, gibbo is sorting al our issues out should we have one

Ezyryder said:

Nice one mate, same for me, I have only picked HIS because OCUK is handling the warranty process.

Click to expand...

Is that for the full 2 year duration of the warranty? how did you find that out?

GJ02 · 18 Jan 2011 at 19:11

Nelly said:
Is that for the full 2 year duration of the warranty? how did you find that out?

gibbo said, when people started saying about how bad HIS rma was
see here http://forums.overclockers.co.uk/showpost.php?p=17998386&postcount=47
so you can a HIS SAPPHIRE AND XFX RMA turned around within 48hrs,

arc@css · 18 Jan 2011 at 19:12

Nice one Nelly, Gigabyte are currently my number one consideration anyway but I didn't realise MSI are UK RMA base so that's a bonus.

Nelly · 18 Jan 2011 at 19:17

GJ02 said:
gibbo said, when people started saying about how bad HIS rma was
see here http://forums.overclockers.co.uk/showpost.php?p=17998386&postcount=47
so you can a HIS SAPPHIRE AND XFX RMA turned around within 48hrs,

Yeah the problem there is - the retailer is the point of contact for the duration of the warranty but if it goes wrong after 28 days of purchase - will the cards be sent to HIS / XFX / Sapphire for RMA / Replacement - that's the question.

GJ02 · 18 Jan 2011 at 19:18

no the full 2 years is dealt with by ocuk, did you read gibbos post ?

HIS, Sapphire and XFX all have 2yr warranty which OcUK warrant.

so to me and everyone else i think that reads, if you have a HIS SAPPHIRE or XFX card, and it needs RMAing within the 2 year warranty period OcUK will deal with it, and if they find it faulty, will replace

that is why i think most people have gone for HIS Sapphire and XFX cards ( safest bet for easy RMA )

Nelly · 18 Jan 2011 at 19:28

GJ02 said:
no the full 2 years is dealt with by ocuk, did you read gibbos post ?

so to me and everyone else i think that reads, if you have a HIS SAPPHIRE or XFX card, and it needs RMAing within the 2 year warranty period OcUK will deal with it, and if they find it faulty, will replace

that is why i think most people have gone for HIS Sapphire and XFX cards ( safest bet for easy RMA )

Just looked further on within the actual thread it, so all is good.

Ace Modder said:
£30 Just buy the HIS - the cards and warranty will be the same as OcUK are dealing with the warranty, even in the 2nd year.

OcUK should put that on the cards description page where you click to buy, might entice more people to buy them than their already is.

shadow_boxer · 18 Jan 2011 at 19:35

Asus - ? ? ? RMA Base - 2-3 Year Warranty (Take's over 4 weeks for Graphics Card RMA) AVOID!

Bought an Asus card from a competitor before Xmas. Clarified before buying that the 3 year warranty was with the UK based retailer. Had read that some retailers selling the card would only deal with RMA for the first 12 months. Also price was too good to turn away.

Great list and thanks for the hard work. I'm sure many will appreciate it.

chaotic_uk · 18 Jan 2011 at 19:42

whats powercolors rma like ? , i know they reply to contact us within 2 days but where is the rma based ?

Nelly · 18 Jan 2011 at 19:46

chaotic_uk said:
whats powercolors rma like ? , i know they reply to contact us within 2 days but where is the rma based ?

PowerColor - Taiwan ? ? ? - 1 Year Warranty (Avoid like the plague, RMA seems to be non-existant for european customers!)

Supernaut91 · 18 Jan 2011 at 19:48

I had a powercolour gpu and RMA'd at the local computer store, took nearly 3 months to recieve a replacement which was then a HIS gpu.

My 1950pro died on me which was HIS, took a month to be replaced.

Current 4870 is doing great

touch wood ha.

chaotic_uk · 18 Jan 2011 at 19:48

Nelly said:
PowerColor - Taiwan ? ? ? - 1 Year Warranty (Avoid like the plague, RMA seems to be non-existant for european customers!)

i thought the 5*** and 6*** had a 2 year warranty ? , that was stated on the product page on the powercolor 5830 i got from ocuk early last year .
so it was incorrect ?

Vertigo · 18 Jan 2011 at 19:50

Useful thread. Epic title apostrophe fail

Supernaut91 · 18 Jan 2011 at 19:50

forget to mention it was an x800pro from powercolour that was then replaced with a
x800xl HIS

Nelly · 18 Jan 2011 at 20:12

Vertigo1 said:
Useful thread. Epic title apostrophe fail

I can spell thats about it I'm afraid. I never bothered turning up much to school lol.

chaotic_uk said:
i thought the 5*** and 6*** had a 2 year warranty ? , that was stated on the product page on the powercolor 5830 i got from ocuk early last year .
so it was incorrect ?

Just done abit of searching it is 2 years, will ammend.

chief barker · 18 Jan 2011 at 20:16

shadow_boxer said:
Bought an Asus card from a competitor before Xmas. Clarified before buying that the 3 year warranty was with the UK based retailer. Had read that some retailers selling the card would only deal with RMA for the first 12 months. Also price was too good to turn away.

Great list and thanks for the hard work. I'm sure many will appreciate it.

I hope this is true as I have 2 ASUS cards. 5970 and 5870 with over 2 years warranty left on them.

Competitor rules

Graphics Card Warranties (UK Only) - Let's see how good they really are!

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