Graphics card

chas · 4 Jul 2019 at 20:09

Hi the graphics card that was in my rig i got from you guys is KFA2 GeForce GTX 970 OC Silent "Infin8 Black Edition" 4096MB GDDR5 PCI-Express Graphics Card it has gone i can only play games on lowest settings now i know that card is no longer available so what would you recommend as a replacement .
thanks
this is full build i got

www.overclockers.co.uk%2Fevolution-envy-mini-s-intel-core-i7-6700k-4.5ghz-nvidia-geforce-gaming-pc-fs-100-og.html%3Ffbclid%3DIwAR3GGkv_Z6epMwc1HCvtqKRI-8e-_rn4x1CaI22luipFyCeafHQwPVUM-JM%23description&h=AT1q6nAHwbs3s5VWc9-xPocNBj_ixP-SarSn8lbfP4BHHD7p--hJwAGIt018yv6ibCRv8dG90ujFhjXmOZQTIZFV1Hvf7yH0F9u5cHKXkSLP4MPM1c3nMemYspevW5-Zvg

eeii · 5 Jul 2019 at 07:31

The big questions are what is your budget and what resolution do you game at.

varkanoid · 5 Jul 2019 at 08:05

The bigger question is why can it only play on the lowest settings ?? Doesnt sound like a normal faulty card more like a software issue. Please list your PC spec.

Also please note the forum here is not actually OCUK "the company" it is a community forum linked to OCUK so addressing "from you guys" is not quite correct. OCUK employeers frequent this forum yes but if you need to direct any questions direct to OCUK then you need to post in the customer service forums. Apart from that welcome to the OCUK forum.

DereksDontRun · 5 Jul 2019 at 08:17

^ good point, if the gpu is faulty then it presumably wouldn't even work at low settings.

when you say you can only play games on low, is that due to low frame rate that it's only playable/enjoyable with low settings, or do you mean it will only run at low (and what happens? game crash, blue screen, pc reboot, etc.)?

also, what games have you tried?

fadingfool · 5 Jul 2019 at 15:19

Definitely check the temps on your existing card - clean and repaste if needed. As it still runs (at low) I suspect it is a thermal issue under load.

Quartz · 5 Jul 2019 at 15:24

varkanoid said:
The bigger question is why can it only play on the lowest settings ?? Doesnt sound like a normal faulty card more like a software issue. Please list your PC spec.

At a guess he's using the integrated graphics on his 6700.

chas · 5 Jul 2019 at 19:30

Hi guys thanks for your replies , first let me apologize if i have posted in the wrong place , the games i play WOW and SWTOR if i play on high settings after a short time i lose connection to monitor only briefly then it comes back, if i keep playing on high settings it happens more frequently and occasionally i will get a big magenta square filling most of the monitor or the computer will shut down, as i say if i ply on low settings it ok this is the spec
Cheers guys

"Evolution Envy Mini S" Intel Core i7 6700K @ 4.5GHz Nvidia GeForce Gaming PC FS-100-OG
Team Group Elite 8GB (2x4GB) DDR4 PC4-19200C16 2400MHz Dual Channel Kit - Black (TPKD48GM2400HC16DC0 Samsung 120GB 850 EVO SSD 2.5" SATA 6Gbps 32 Layer 3D V-NAND Solid State Drive (MZ-75E120B/EU Seagate SSHD 7200RPM 3.5" 1TB SATA 6Gb/s 64MB Cache - OEM (ST1000DX001) SSHD Hybrid Drive KFA2 GeForce GTX 970 OC Silent "Infin8 Black Edition" 4096MB GDDR5 PCI-Express Graphics Card **World Samsung SE-218GB/RSBS Ultra Slim External DVD-RW Drive - Black (Retail) Phanteks Enthoo Evolv ITX Mini-ITX Chassis with Window - Black Microsoft Windows 10 Pro 64-Bit DVD - OEM (MS-FQC-08929)

Quartz · 5 Jul 2019 at 19:36

Have ou checked that the fan on your GPU is still working?

chas · 5 Jul 2019 at 20:53

Quartz said:
Have ou checked that the fan on your GPU is still working?

according to device manager it is

koooowweeee · 5 Jul 2019 at 21:28

Sounds like you need to clean your pc.

chas · 5 Jul 2019 at 21:43

koooowweeee said:
Sounds like you need to clean your pc.

I do regularly

Quartz · 5 Jul 2019 at 22:47

chas said:
according to device manager it is

You need to physically check it. Mark 1 eyeball.

varkanoid · 6 Jul 2019 at 10:33

chas said:
according to device manager it is

How does it do that? Device manager doesn't report rpm? Download GpuZ run it press the? And start the GPU test then check the sensor tab and watch the load v fan rpm v temp and report back

chas · 6 Jul 2019 at 18:34

varkanoid said:
How does it do that? Device manager doesn't report rpm? Download GpuZ run it press the? And start the GPU test then check the sensor tab and watch the load v fan rpm v temp and report back

Thanks i am not very knowledgeable in this stuff, that why i came here for advice, i thought if device manager said this device is working properly it would be working i will do as you have said and report back thanks again for everyone who has replied i appreciate it

varkanoid · 6 Jul 2019 at 18:38

Thats ok everyone has to start somewhere, let us know how you get on with GPU-Z use it to take a screenshot too (top right of gpu-z window) and post the link.

Hades · 6 Jul 2019 at 18:40

Yes open case and make sure the fan is spinning when playing games. Then let us know.

SkeeterUK · 6 Jul 2019 at 18:46

Check drivers and maybe do a clean with ddu tool, check cable, check for malware with malware bytes. Do some haven benchmarks see what that gives you. Maybe loose pci-e cables on ur card or if modular psu check cables are in properly from it. Check gpu-z tool for temps and stuff too when gaming or msi afterburner on screen info. Maybe reseat the card. Check ur ram see if its becoming corrupt?

Just some ideas to test to get on with perhaps?

If cpu or gpu is overclocked check if its better with them at stock speeds also?

Hades · 6 Jul 2019 at 18:57

Also check GPU is seated correctly in the slot (make sure power is off).

chas · 8 Jul 2019 at 11:58

varkanoid said:
Thats ok everyone has to start somewhere, let us know how you get on with GPU-Z use it to take a screenshot too (top right of gpu-z window) and post the link.

Hi here's the screenshots the 1st one is when 1st booted up 2nd is after a few hours on low settings

http://gpuz.techpowerup.com/19/07/08/tgx.png

http://gpuz.techpowerup.com/19/07/08/n35.png

varkanoid · 8 Jul 2019 at 12:02

chas said:
Hi here's the screenshots the 1st one is when 1st booted up 2nd is after a few hours on low settings

http://gpuz.techpowerup.com/19/07/08/tgx.png

http://gpuz.techpowerup.com/19/07/08/n35.png

nothing wrong with that looks normal fan is spinning. Now on the main GPU-Z tab look on the right of the window for the "?" press this then start the test. Should open a new window with a red moving picture. Now go back to the sensor screen and leave it for about a minute then screenshot it. GPU Load should be showing >90%