Graphics Driver Crashing

[Rensin]

Hi,

Since upgrading to a 390x after a short while in a game, the game freeze and the screen goes blank sometimes with sound. Most of the time I have to hard reset my pc.

I thought it was a hardware problem and tested each component and no fault found. Each stick of RAM had 6 passes in memtest, ssd check with chkdsk & HD tune. (OC removed)

Checking Event Viewer there is a warning "display driver crashed kmhd" (not sure on the exact wording until on pc tomorrow)

Also got and error today dxgi_error_device_hung followed by a code.

Have tried all drivers available for Windows 10 along with clean installs but no fix.

Any advice on how to fix this problem please.

 

[Rensin]

Hi Joe,

My gpu was overclocked and stable on my windows 7 drive. (1160/1700) (several benchmarks plus a day of gaming with no problems)
Have removed the OC so stock clocks but not tried adding more voltage but will do tomorrow.

Quick question, if my OC was stable in w7 why would it no longer be stable in w10?

This is also my second 390x as the first card arrived with the fan shroud damaged.

Thanks for the quick reply.

 

[Rensin]

I wasn't suggesting you add voltage, just increase the power limit (I believe CCC allows you to go +20%) - As long as you have an adequate PSU, it should be fine.

Different drivers on Win10 compared to Win7 is all I can say, something within Windows could be making it less stable too.

Oops misread your post, my psu is a corsair hx750 so I guess will be OK.

 

[Rensin]

all my overclocks have been removed mate, I was running 4.8Ghz on my i7 2600k and 1160/1700 on my MSI 390x.

Just tried increasing the power limit (20% & 50%) and the same problem. This is the exact error that pops up.

Display driver amdkmdap stopped responding and has successfully recovered.

Direct3DDevice:resent Failed (Device Removed)
DXGI_ERROR_DEVICE_HUNG (-2005270523)

 

[Rensin]

What game is it?

BF4
Cod:Ghost
Dirt Rally.

RESET all over clocks and see if the problem continues, a graphics driver crashing doesn't mean you have a GPU problem, it could be a bad cpu OC, ram that handling the driver, could be the apps running(games video..). bad hdmi/DP cable

My old system would not always boot to the GPU ever time, some times it would would boot to iGPU, turned out to be cpu need re-seating

Everything has been returned to stock clocks and left to auto in BIOS. I don't think it is a hardware problem as like I say RAM, GPU, SSD's have been check and can not find any errors.

 

[Rensin]

hmmmmmmm.........I've seen that before; do you have up todate motherboard drivers. Looks like possibly pci-e issue which is causing the card to hang and crash.

see about updating all of your mb drivers; reinstall amd drivers as win10 has been known to stealth install drivers over other ones. Not so much on AMD side; but a lot on Nvidia.

will check the drivers later on as I may of missed a few out and using the Microsoft drivers.

 

[Rensin]

Hey buddy, have a read of this thread:

https://community.amd.com/thread/183430?start=460&tstart=0

Turns out the 390 series (and other AMD GPU's it seems) are completly unplayable with any DX11 game when using Windows 10.

That link is to the official AMD forums where there are over 600 replies or people having the same issues.

At the moment the only solution is to install Windows 7, or wait until AMD manage to fix this issue.......

Very poor showing from AMD I have to admit, I'm a loyal AMD supporter but I'm considering a 980ti if this problem doesn't get fixed soon.

thanks for the link mate, certainly an interesting read. Quite stupid that AMD advertise windows 10 support on the box but don't have the drivers to support the card.

I'll go back to w7 until after Xmas, I'm sure 3 months is long enough to sort out the driver problem.

 

[Rensin]

Wouldn't suprise me if AMD will be forced to recall also - if they can't fix this driver issue that's existed since June, it must be a very difficult problem to solve.

whats the chances of AMD having to do a recall?

I have 9 days left to return my card back to the rain forest site before my 28 days are up for a full refund. Would prefer to return the card this way rather than return the card back to AMD and wait for a replacement.

 

[Rensin]

sorry to bump this thread.

Looking in the AMD driver thread the recent Beta driver has fixed the crashing problem during in game.

It seems to of also sorted my problem whilst in a game but as soon as I exit/close the game both my monitors flash than colored lines down the side of the monitor for a couple of seconds than both screens go blank.
Only way is to get the PC going again is to hard reset the PC at the wall.

Any ideas on this please?

 

[Rensin]

anyone?

 

[Rensin]

I lm trying to figure out a solution to a similar problem for a friend also only he's getting crashes on windows startup aswell as this.

I sometimes will get crashes too, it gets to the windows 10 logon screen and freezes, will take 2 or 3 attempts for the pc to boot into windows.

 

[Rensin]

think I may of sorted my problem, swapped both the GPU power cables for a new set and have managed 13 hours in Dirt Rally without a crash.

I should have replaced the cables 1st