Graphics Driver Crashing

Rensin · 23 Sep 2015 at 00:44

Hi,

Since upgrading to a 390x after a short while in a game, the game freeze and the screen goes blank sometimes with sound. Most of the time I have to hard reset my pc.

I thought it was a hardware problem and tested each component and no fault found. Each stick of RAM had 6 passes in memtest, ssd check with chkdsk & HD tune. (OC removed)

Checking Event Viewer there is a warning "display driver crashed kmhd" (not sure on the exact wording until on pc tomorrow)

Also got and error today dxgi_error_device_hung followed by a code.

Have tried all drivers available for Windows 10 along with clean installs but no fix.

Any advice on how to fix this problem please.

Joe! · 23 Sep 2015 at 00:49

Is your GPU overclocked? This usually occurs when your GPU overclock isn't stable.

If your GPU isn't stable at the clocks it came with out of the box, you have two options:

- Under clock OR apply more power to your GPU if you can using something like MSI Afterburner.

- RMA it.

Rensin · 23 Sep 2015 at 01:03

Hi Joe,

My gpu was overclocked and stable on my windows 7 drive. (1160/1700) (several benchmarks plus a day of gaming with no problems)
Have removed the OC so stock clocks but not tried adding more voltage but will do tomorrow.

Quick question, if my OC was stable in w7 why would it no longer be stable in w10?

This is also my second 390x as the first card arrived with the fan shroud damaged.

Thanks for the quick reply.

Joe! · 23 Sep 2015 at 01:12

I wasn't suggesting you add voltage, just increase the power limit (I believe CCC allows you to go +20%) - As long as you have an adequate PSU, it should be fine.

Different drivers on Win10 compared to Win7 is all I can say, something within Windows could be making it less stable too.

Rensin · 23 Sep 2015 at 02:00

Joe! said:
I wasn't suggesting you add voltage, just increase the power limit (I believe CCC allows you to go +20%) - As long as you have an adequate PSU, it should be fine.

Different drivers on Win10 compared to Win7 is all I can say, something within Windows could be making it less stable too.

Oops misread your post, my psu is a corsair hx750 so I guess will be OK.

nashathedog · 23 Sep 2015 at 11:15

I'm using a Fury pro on Win 10 with the latest drivers and having no issues apart from an occasional screen corruption bug they're meant to be working on. All my gaming is fine.
How much of an overclock are you using? If it was fine on Win 7 try dropping it a little and then see if it is okay, Also post some numbers and let people see what effect the OS's are having on your overclocking. Maybe someone else has had the same issue.

Rensin · 23 Sep 2015 at 11:56

all my overclocks have been removed mate, I was running 4.8Ghz on my i7 2600k and 1160/1700 on my MSI 390x.

Just tried increasing the power limit (20% & 50%) and the same problem. This is the exact error that pops up.

Display driver amdkmdap stopped responding and has successfully recovered.

Direct3DDevice:

resent Failed (Device Removed)
DXGI_ERROR_DEVICE_HUNG (-2005270523)

uksoldierboy · 23 Sep 2015 at 13:50

What game is it?

P4Clock · 23 Sep 2015 at 13:55

RESET all over clocks and see if the problem continues, a graphics driver crashing doesn't mean you have a GPU problem, it could be a bad cpu OC, ram that handling the driver, could be the apps running(games video..). bad hdmi/DP cable

My old system would not always boot to the GPU ever time, some times it would would boot to iGPU, turned out to be cpu need re-seating

Rensin · 23 Sep 2015 at 14:25

uksoldierboy said:
What game is it?

BF4
Cod:Ghost
Dirt Rally.

P4Clock said:
RESET all over clocks and see if the problem continues, a graphics driver crashing doesn't mean you have a GPU problem, it could be a bad cpu OC, ram that handling the driver, could be the apps running(games video..). bad hdmi/DP cable

My old system would not always boot to the GPU ever time, some times it would would boot to iGPU, turned out to be cpu need re-seating

Everything has been returned to stock clocks and left to auto in BIOS. I don't think it is a hardware problem as like I say RAM, GPU, SSD's have been check and can not find any errors.

meldarthx · 23 Sep 2015 at 15:42

hmmmmmmm.........I've seen that before; do you have up todate motherboard drivers. Looks like possibly pci-e issue which is causing the card to hang and crash.

see about updating all of your mb drivers; reinstall amd drivers as win10 has been known to stealth install drivers over other ones. Not so much on AMD side; but a lot on Nvidia.

Rensin · 23 Sep 2015 at 16:53

meldarthx said:
hmmmmmmm.........I've seen that before; do you have up todate motherboard drivers. Looks like possibly pci-e issue which is causing the card to hang and crash.

see about updating all of your mb drivers; reinstall amd drivers as win10 has been known to stealth install drivers over other ones. Not so much on AMD side; but a lot on Nvidia.

will check the drivers later on as I may of missed a few out and using the Microsoft drivers.

Dave2150 · 23 Sep 2015 at 16:57

Rensin said:
Hi,

Since upgrading to a 390x after a short while in a game, the game freeze and the screen goes blank sometimes with sound. Most of the time I have to hard reset my pc.

I thought it was a hardware problem and tested each component and no fault found. Each stick of RAM had 6 passes in memtest, ssd check with chkdsk & HD tune. (OC removed)

Checking Event Viewer there is a warning "display driver crashed kmhd" (not sure on the exact wording until on pc tomorrow)

Also got and error today dxgi_error_device_hung followed by a code.

Have tried all drivers available for Windows 10 along with clean installs but no fix.

Any advice on how to fix this problem please.

Hey buddy, have a read of this thread:

https://community.amd.com/thread/183430?start=460&tstart=0

Turns out the 390 series (and other AMD GPU's it seems) are completly unplayable with any DX11 game when using Windows 10.

That link is to the official AMD forums where there are over 600 replies or people having the same issues.

At the moment the only solution is to install Windows 7, or wait until AMD manage to fix this issue.......

Very poor showing from AMD I have to admit, I'm a loyal AMD supporter but I'm considering a 980ti if this problem doesn't get fixed soon.

uksoldierboy · 23 Sep 2015 at 17:49

I'm getting the same issues in bf4, drivers need sorting I think.

This never ends well · 23 Sep 2015 at 18:35

I get that driver hung in bf4 aswell on win10, in shadow of mordor i get gpu device removed with 15.8

Rensin · 23 Sep 2015 at 18:56

Dave2150 said:
Hey buddy, have a read of this thread:

https://community.amd.com/thread/183430?start=460&tstart=0

Turns out the 390 series (and other AMD GPU's it seems) are completly unplayable with any DX11 game when using Windows 10.

That link is to the official AMD forums where there are over 600 replies or people having the same issues.

At the moment the only solution is to install Windows 7, or wait until AMD manage to fix this issue.......

Very poor showing from AMD I have to admit, I'm a loyal AMD supporter but I'm considering a 980ti if this problem doesn't get fixed soon.

thanks for the link mate, certainly an interesting read. Quite stupid that AMD advertise windows 10 support on the box but don't have the drivers to support the card.

I'll go back to w7 until after Xmas, I'm sure 3 months is long enough to sort out the driver problem.

LoadsaMoney · 23 Sep 2015 at 19:04

Rensin said:
thanks for the link mate, certainly an interesting read. Quite stupid that AMD advertise windows 10 support on the box but don't have the drivers to support the card.

I'll go back to w7 until after Xmas, I'm sure 3 months is long enough to sort out the driver problem.

I remember when Nvidia got crucified over Vista, they had to recall all their cards at the time, to change the packaging, as they had on they were Vista Supported, but they wern't, they didn't get their Vista drivers out until months after it was released, there was hell on at the time, as loads of people got the 8800s for it, but they couldn't use them

Wonder if AMD will have to do the same, if their cards are not working in Win 10

Dave2150 · 23 Sep 2015 at 20:24

LoadsaMoney said:
I remember when Nvidia got crucified over Vista, they had to recall all their cards at the time, to change the packaging, as they had on they were Vista Supported, but they wern't, they didn't get their Vista drivers out until months after it was released, there was hell on at the time, as loads of people got the 8800s for it, but they couldn't use them

Wonder if AMD will have to do the same, if their cards are not working in Win 10

AMD matt posted on the official AMD forums that a driver fix is in the works:

However this was 2 weeks ago, no updates, no communication after this - just an army of disgruntled 390/390x owners........

Wouldn't suprise me if AMD will be forced to recall also - if they can't fix this driver issue that's existed since June, it must be a very difficult problem to solve.

Rensin · 24 Sep 2015 at 16:37

Dave2150 said:
Wouldn't suprise me if AMD will be forced to recall also - if they can't fix this driver issue that's existed since June, it must be a very difficult problem to solve.

whats the chances of AMD having to do a recall?

I have 9 days left to return my card back to the rain forest site before my 28 days are up for a full refund. Would prefer to return the card this way rather than return the card back to AMD and wait for a replacement.

Joe! · 24 Sep 2015 at 16:55

Rensin said:
whats the chances of AMD having to do a recall?

I have 9 days left to return my card back to the rain forest site before my 28 days are up for a full refund. Would prefer to return the card this way rather than return the card back to AMD and wait for a replacement.

You can request a return and then you get another 28 days on top of that (28 days from the day you requested it) to return it. - So you get 8 weeks in which you can get a full refund. It doesn't matter if you don't return it either.

However, more on topic, driver issues happen either side of the fence and it's something you are going to have to deal with either way. I don't personally think it's worth returning your graphics card for.