Green corner rot on LG 32UD99 4K IPS monitor

Soldato
Joined
15 Jun 2005
Posts
2,760
Location
Edinburgh
A few months back I noticed a slight green tint in one of the corners of my LG 32UD99-W under certain conditions. Since then this has gradually grown in size and vibrancy and has now spread to all four corners and along the bottom edge.

After Googling the issue I discovered many other reports of the same on monitors that are around 2-years old (mostly in the customer reviews of a major online retailer). It seems that once the fault appears it only gets worse over time, eventually encroaching well into the panel. I searched the forum here but didn't find any similar reports.

For some people the green rot has appeared shortly after their warranty has expired and they are rightly very unhappy. This was not a cheap monitor as it was targeted at the "pro" market. I still have a couple of months of warranty remaining and so I am hoping LG will come good. I opened a support case a week ago and I am still waiting to hear back from them. The receipt said I would receive a response in 24 hours...

 
Still no response to my support ticket. Web chat seems to be permanently unavailable 'due to technical reasons'. No response to my Twitter DM to the LG UK Customer Care account.

Do we still have an LG rep in this forum?
 
New one has been pretty awol so far, a shame really as Daniel used to be pretty decent. Let's see if @Alice Gibbs gives you some help with this (don't hold thy breath, ex-Acer rep).
That's a shame. I exchanged posts with Daniel when I was originally considering this monitor.

I've jumped through the hoops and repeated all the information I provided in my original email and already exists in my registration profile. Let's see what happens next...
 
Just received my monitor back and thankfully they made a decent job of the the repair and fitted a new panel. :)
It took 48 days beginning to end. :(
 
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Interesting. The fault does somehow look like the corners and edges of the panel are warping or separating. Perhaps a long stay in colder storage helps to resettle things. Makes me wonder if it might come back again though after being used for a period.
 
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