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GTX580 Twin Frozr broken fan

A point overlooked here is, with only 1 fan running for 2 weeks you can not have done the card much good ! (I did not realise it was brand new)

I would suggest You tell them you herd a noise and found the fan blade in the bottom of the case ! I don't think anyone will be impressed if you say you had not checked the temps or noticed the fan jammed up when You installed the card.

Good luck, obviously a manufacturing defect as I would think it pretty hard to brake a blade off a new fan....not the case for an old dried out fan !
 
JAKUS said:
A point overlooked here is, with only 1 fan running for 2 weeks you can not have done the card much good ! (I did not realise it was brand new)

I would suggest You tell them you herd a noise and found the fan blade in the bottom of the case ! I don't think anyone will be impressed if you say you had not checked the temps or noticed the fan jammed up when You installed the card.

Good luck, obviously a manufacturing defect as I would think it pretty hard to brake a blade off a new fan....not the case for an old dried out fan !
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Truth is, the system has been rarely used since i added the 2nd card... Have been building a system for a mate and been using it most of the time. Been a while since i even looked at gpu-z ..not since i added the 2nd card..was waiting to do all the testing for when the new case arrived yesterday as i knew it was all gonna have to come out. I only noticed the broken fan as the case as on my desk and i could actually see under it. Fingers never touched the fans as am ultra careful installing cards, has been stuck like that since i got it and only realised yesterday. Luckily it is only 2 weeks old
 
Your not the first mate to complain to have broken fan blades on them MSI cards with that cooler they have, I would as others said call the place you purchased it for them to replace it, if they won't help contact MSI directly naming the supplier to them so they can contact them to deal with it as a warranty repair or replacement. There is obviously issues with the fans on these cards, if you google it many people complain of broken fan blades on that cooler they supply.
 
Purgatory said:
Thanks Surveyor... :) Well if they don't handle directly problems with their products I will not be going anywhere near their products in the future.
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The whole point is that they get the retailer to do it which will be easier for the purchaser as the retailer will usually be in the same country rather then you having to ship stuff off to the Netherlands.

It seems quite a neat idea.
 
It's due to the design of the blades. They protrude from the heat sink and are prone to getting caught. They are particularly vulnerable to crossfire setups due to the lack of backplate on the other card and the fan blades getting caught on the other card. Happened to me. Wasn't bought from ocuk. The company I ordered from said I wasn't covered. So I glued mine on. U need to make sure the blade angle is as close to the others as possible otherwise they will generate a different amount of force leading to an uneven rotating fan which will then give vibrations. Those vibrations will destroy the bearings In the card and the fan will die. the centrifugal twisting moment on the blade is so low due to the fan blade area, super glue is more than strong enough to cope even at top rpm.

Just remember to let the glue dry for at least an hour before you test.
 
sn0w8 said:
It's due to the design of the blades. They protrude from the heat sink and are prone to getting caught. They are particularly vulnerable to crossfire setups due to the lack of backplate on the other card and the fan blades getting caught on the other card. Happened to me. Wasn't bought from ocuk. The company I ordered from said I wasn't covered. So I glued mine on. U need to make sure the blade angle is as close to the others as possible otherwise they will generate a different amount of force leading to an uneven rotating fan which will then give vibrations. Those vibrations will destroy the bearings In the card and the fan will die. the centrifugal twisting moment on the blade is so low due to the fan blade area, super glue is more than strong enough to cope even at top rpm.

Just remember to let the glue dry for at least an hour before you test.
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You can not have a Axial fan that close and expect it to work properly ;)

Still not convinced, my moneys on cheap plastic's, maybe that's why TF111 was introduced ?
 
Thats interesting that there are reports of this on these cards, the sli/crossfire definetly didnt contribute to the problem as they are a good bit apart. Nothing ever touched the fan from purchase to installation.
 
JAKUS said:
You can not have a Axial fan that close and expect it to work properly ;)

Still not convinced, my moneys on cheap plastic's, maybe that's why TF111 was introduced ?
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its deffo cheap plastic... and rubbish design for crossfire...

these coolers are useless in crossfire.

the fans are really quiet when not spinning fast, but when temps get high and the lack of air getting to the cards due to the spacing, they get so loud... might as well get cheapo reference and watercool!
 
sn0w8 said:
its deffo cheap plastic... and rubbish design for crossfire...

these coolers are useless in crossfire.

the fans are really quiet when not spinning fast, but when temps get high and the lack of air getting to the cards due to the spacing, they get so loud... might as well get cheapo reference and watercool!
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They have a much better power regulation circuit than reference cards, but yes not a good choice for "SLI" even :D
 
I only have done one rma before and it was with Logitech. I thought it was be the same procedure, contact the manufacture.
 
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