Gutted.

[Mark JB]

Morning Everyone.



I went to turn on my two week old macbook and it won’t boot.

I get the flashing folder and nothing else. It will boot from CD but when I run disk utilities the hard disk isn't mounted.

Also when I go to re-install OSX there is no disk to mount too.

I tried resetting the pvram as per http://docs.info.apple.com/article.html?artnum=58042 but made no difference.

I ran a hardware check (holding down d with disk in) but it said it was fine.

This is my first apple computer and I was in love up until now. Im suspecting it will have to go back.

Ill be ringing customer support first thing in the morning

 

[Mark JB]

Well after going through everything with the support assistant again, even though i explained in detail everything i had already tested my 2 week and 5 Days old Macbook is being collected for repair.

It's a 14 day policy for replacements so im five days over that

Also as the disc wont mount all the setup / software i spent the last two weeks sorting will be lost


Im not filled with confidence right now but hopefully it will be fixed and i wont have any other problems.

 

[Mark JB]

My macbook was picked up this afternoon which is pretty speedy.

Hopefully it will come back in without any comsmetic faults and of course with the hard disk replaced or fixed.

Fingers crossed.

 

[Mark JB]

Hello guys.

Well since my last post when my macbook got picked up its repair status has been displaying as

On hold - Part on order (12-Sep-2006)

Most annoying to think the repairs centre dosent hold the required parts in stock. I am assuming its a new hard drive but surely they would have those avaliable to them ?

 

[Mark JB]

Hello.

Got my macbook back today.

They have replaced the hard drive, Top Case and Bezel.

I didn’t think I had any other problems other than the hard drive so I can only assume the case and bezel where precautionary measures.

Haven’t set everything back up yet but it at least booted up when I tried it earlier.

Fingers crossed for the future.

 

[Mark JB]

Well the working macbook didnt last long.

Since it has been returned whenever i leave it switched off for more than an hour when i boot it up it just keeps switching itself back off until i hold the power button down so it beeps.

Ill be calling Apple again Monday, its starting to get me just a little bit

 

[Mark JB]

Still in two minds really as it dosent do it everytime i boot, id say its 50 % of the time but when its brand new i guess you expect more really.

Ill see what technical support say tommrow, hoo hum!

 

[Mark JB]

Yes it switches itself off.

I was on the phone to technical support this morning at it switched itself off about four times in a row.

He immediately put me through and a collection was sorted.

It just makes me wonder if they even bothered to test it before sending it back to me as it occured on the very first boot.

 

[Mark JB]

Hello all.

Got my macbook back today, it only went to Telford which is twenty minutes down the road.

It’s had these replacements.

Motherboard.
Heat Sink.
Sponge.
Top Case.
Bezel.

So other than the actual case and keyboard almost all the major components have been replaced!!

Still Im happy that it didn’t take too long and cross my fingers im problem free now.

Here's my experience expressed by smiley’s

but hopefully