Hacked Steam Account

TonyM19 · 2 Jan 2021 at 15:15

Hi

Three emails today telling me about a request to change my password from a TH website address, a verification code and confirmation that my password has been changed. I can't get back into my account. I have changed my email password, ran virus/malware scans and raised a Steam Support request. Anything else I need to do to make sure I'm secure and able to get back in?

TrojanWhore · 2 Jan 2021 at 15:33

I assume you've tried any password reset mechanism, but did you have 2fa enabled etc?

Akagi · 2 Jan 2021 at 15:35

He can't if the password has already been changed and he doesn't know what it is.

And clearly not otherwise it wouldn't have been hacked.

Hopefully Steam support get back to you soon. I think that is your best course of action.

TonyM19 · 2 Jan 2021 at 15:43

Nothing back from them yet

Hadn't set 2fa. D'oh!

Techen · 2 Jan 2021 at 15:52

Get that mobile 2fa set up as soon as you get the account back.

Akagi · 2 Jan 2021 at 15:54

Or email 2FA with mobile 2FA for the email account, which is what I do. Mobile 2FA is probably best though.

Glanza · 2 Jan 2021 at 16:18

Does steam even let you have an account without MFA these days? Remember having to set it up years ago to use the community market.

smogsy · 2 Jan 2021 at 17:29

Glanza said:
Does steam even let you have an account without MFA these days? Remember having to set it up years ago to use the community market.

not required outside the market (just need email 2fa) but see they add mobile 2fa. may use that too but dont want a auth app

Glanza · 2 Jan 2021 at 17:46

smogsy said:
not required outside the market (just need email 2fa) but see they add mobile 2fa. may use that too but dont want a auth app

The steam auth is built into the mobile steam app.

smogsy · 2 Jan 2021 at 18:55

Glanza said:
The steam auth is built into the mobile steam app.

Exactly, I don't install any uneeded apps. If they supported sms or WhatsApp that be far getter

I only look at steam once a year via phone

Grim5 · 2 Jan 2021 at 19:01

I use 2FA via email. And my password is very different for email and steam

it's actually quite useful to install a password generator, most of them also offer free breach checks by scanning dark web sites. So with a generator you only have to remember a single password ever and the software will notify you if any of your accounts were picked up in a breach

Scam · 2 Jan 2021 at 19:06

2FA on everything. Always.

Spacedeck · 2 Jan 2021 at 21:40

Hopefully whoever has stolen the account, isn't using it on games to cheat. If the account is VAC banned, it won't be removed even if you get your account back.

Yaayuh! · 2 Jan 2021 at 22:03

Hopefully you’ll learn from this.

mysticsniper · 2 Jan 2021 at 22:59

You need to change every password on all accounts accessible via the Internet across the board.

As others have mentioned, MFA everything, use a password manager, so you can make your accounts passwords long and complex. You only need to remember the one password.

Akagi · 3 Jan 2021 at 08:18

Yaayuh! said:
Hopefully you’ll learn from this.

Theres always one. I had to read the same **** when my Instagram account got hacked and later deleted. :rolleyes:

AndyCr15 · 3 Jan 2021 at 08:58

Acme said:
Theres always one. I had to read the same **** when my Instagram account got hacked and later deleted.

Tbf, it's not necessarily a d*ck comment. Hopefully many can learn from this and put in place the steps needed. Can you 2FA through a standard authenticator, or does it have to be the Steam app? I agree, I'd rather not have one app installed just for this.

.Lethal · 3 Jan 2021 at 09:16

Acme said:
I had to read the same **** when my Instagram account got hacked and later deleted.

Should have enabled 2FA. Hopefully you've learnt from this.

Akagi · 3 Jan 2021 at 09:39

AndyCr15 said:
Tbf, it's not necessarily a d*ck comment.

I know but its not helpful either, just serves to get peoples backs up.

.Lethal said:
Should have enabled 2FA. Hopefully you've learnt from this.

Yes Dad

chaparral · 3 Jan 2021 at 11:21

Glanza said:
Does steam even let you have an account without MFA these days?

Yes (maybe not everyone in the world has a mobile phone)