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Had a really impressive service this week...

Discussion in 'General Hardware' started by Spit, 22 Jul 2006.

  1. Spit

    Perma Banned

    Joined: 8 Nov 2003

    Posts: 6,743

    Location: Yorkshire

    People moan about bad things but do not often mention the good things so here we go.

    I have a Samsung Q1 UMPC purchased from OCUK on day of realease. This week it stopped working and wouldnt boot past the BIOS screen.

    I rang Samsung on Tuesday at about 12pm and they booked it in for repair. 50 MINUTES LATER!! at 12.50pm DHL picked it up and it went off to the repair centre. At 10.30am on Thursday morning I had it back repaired! Less than 48 hours turn around. That is superb and well done Samsung.

    The hard drive had gone kapput unfortunately, a real bind but at least it was sorted promptly.

    I wish all companies would be the same because I will defo use them again and again.

    Just thought it deserved sharing when companies pull out all the stops.
  2. shimy182


    Joined: 6 Sep 2005

    Posts: 3,814

    Location: Cambridge

    WOW thats impressive.
    sony ericcson took 3 weeks to sort my phone out and they had to wipe my memory :(
  3. Imy


    Joined: 21 Nov 2005

    Posts: 2,771

    Location: Warwickshire, UK

    Yep that's very good and you're right, its usually only the bad experiences that make it onto forums.
  4. Tetras


    Joined: 22 Jun 2006

    Posts: 4,220

    Why didn't I stick with Samsung for my TFT :rolleyes:

    Will remember for future, always handy to hear good experiences :D
  5. Tigjaw


    Joined: 6 Oct 2005

    Posts: 648

    Location: West Midlands

    not here, you're not allowed to say anything against anything slightly related to OCuk on the forums.
  6. Jimbo


    Joined: 18 Oct 2002

    Posts: 6,042

    Location: Newcastle, England

    I have allways found Samsungs customer care service good. I had 2 tfts replaced and it was painless. :)
  7. paulsheff


    Joined: 16 May 2005

    Posts: 680

    Their printers are bomb proof.
  8. jmhduck

    Wise Guy

    Joined: 26 Jan 2005

    Posts: 1,796

    Location: Cheltenham, UK

    I think you can moan about manufacturers having naff service just not OcUK as these are OcUK forums and the wrong place
  9. mrochester


    Joined: 29 Sep 2003

    Posts: 5,615

    Location: Newcastle upon Tyne

    I had to get a Samsung hard drive replaced earlier this year and it was very fast and efficient. The day they recieved my broken drive, they sent out a new replacement. Excellent!
  10. Imy


    Joined: 21 Nov 2005

    Posts: 2,771

    Location: Warwickshire, UK

    Someone else has already pointed it out but yeah I was referring to experiences with manufacturers as that's what the OP is on about.