Halfords Lifetime Guarantee - Receipt needed for return?

agw_01 · 10 Jun 2007 at 19:49

Hi guys,

I've just noticed that my Halfords breaker bar, which has been sat in my boot for the last month is missing the locating pin for the pivot end.

I've had it over 12 months and there's no chance I will have kept the receipt. Does anyone know if the "lifetime guarantee" tools can be returned/replaced without a receipt?

Cheers.

dsb · 10 Jun 2007 at 19:54

yea i took some bits in that were over 2 year old, they just gave me what i wanted.

agw_01 · 10 Jun 2007 at 20:01

Ah that's great

Thanks for the quick reply.

BennyC · 10 Jun 2007 at 20:41

If you paid by card, all you will need to produce is a bank statment showing payment to Halfords. If you paid by cash, just be polite and pray.

Saytan · 10 Jun 2007 at 21:54

it's a lifetime guarantee - it's not like it can be out of warranty.

Tdh1987 · 10 Jun 2007 at 23:56

Just take it in, it'll be fine.

gareth.e · 11 Jun 2007 at 00:10

Saytan said:
it's a lifetime guarantee - it's not like it can be out of warranty.

exactly... and they can't argue where it came from when it's got Halfords stamped all over it

JamesRJ · 11 Jun 2007 at 00:12

Lifetime guarantee doesnt cover you losing a bit.
Check you boot and you probably find it there, it will just screw back in.

agw_01 · 12 Jul 2007 at 12:28

Sorry to bump an old thread but I thought it'd be good to update it just in case anyone else was in the same boat.

Took it back and explained what had happened, said I had no receipt and they changed it, no questions asked

The_Dark_Side · 12 Jul 2007 at 14:24

ratchet components aren't included in the "lifetime" description.

:eek:

neil-ste · 12 Jul 2007 at 14:37

I took some Torx bits in on February the 19th, still don't have them back, so 3 days ago I sent a letter off to Halfords HQ. Let's see what happens

Jonny69 · 12 Jul 2007 at 15:20

gareth.e said:
exactly... and they can't argue where it came from when it's got Halfords stamped all over it

Jonny ///M · 12 Jul 2007 at 16:00

neil-ste said:
I took some Torx bits in on February the 19th, still don't have them back, so 3 days ago I sent a letter off to Halfords HQ. Let's see what happens

Did you speak to the store manager? Was probably some dumn part time worker who didnt leave a decent enough note for stuff to get done.

Torx bits,sockets etc even the ones from the sets can be changed really easily. If a 15mm socket from a set breaks just take one from the shelf.....and send the broken one back on the one from the shelfs label as FAGO.

Our store does it no questions asked unless a snapped 1/2 breaker bar has scratches around where they have used a pipe to use more leverage.

Berger · 12 Jul 2007 at 16:03

Have just swapped things straight for me, although i doubt they will replace the 1/4" rachet with a super slack mechanism after using a 2 foot extension on it.....

neil-ste · 12 Jul 2007 at 16:06

He's said that they were waiting for a change in warehouse the few times i've asked what's going on. There was also a massive list of other customers who were waiting for replacements.

The_Dark_Side · 12 Jul 2007 at 16:07

Berger said:
Have just swapped things straight for me, although i doubt they will replace the 1/4" rachet with a super slack mechanism after using a 2 foot extension on it.....

it clearly states in store that certain things are not covered by the lifetime warranty, ratchets being one of them.

Berger · 12 Jul 2007 at 16:16

I know.

The_Dark_Side · 12 Jul 2007 at 16:22

Berger said:
I know.

not much "doubt" in your mind then, if you already knew that.

Jonny ///M · 12 Jul 2007 at 17:04

neil-ste said:
He's said that they were waiting for a change in warehouse the few times i've asked what's going on. There was also a massive list of other customers who were waiting for replacements.

Well they are either doing things by the book(usually long and stupid) or they are talking crap.

My manager would rather replace your bits with ones from the shelf which realisticly cost halfords pennies to get....and will be warrantied anyway when the old bit is sent back than face loosing £50 from the budger for each complaint letter to head office.

(although my manager changed some figures for the stock take and cant even mark me as on holiday on the rota :rolleyes:

)

Halfords Lifetime Guarantee - Receipt needed for return?

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