Associate
- Joined
- 7 Dec 2008
- Posts
- 757
I ordered an item from another site (Won't say who, and no it doesn't rhyme with Can, or Pan, Or Man) because overclockers were out of stock and this was the only place I could find that was in stock! So I ordered it, and I get a text saying payment was rejected please contact the site that doesn't rhyme with tan. So I did, and this is where it all started.
From the moment I rang I knew I was in trouble. *ring ring* "Hello adjhkasd" (Yes he mumbled, didn't know what the hell he said) I rang up, and was kind and as enthusiastic as possible and I mentioned how my card was declined for some strange reason, would it be ok to try again. And the way the guy spoke to me, it was like he didn't care and didn't wanna work there. He was like "whats up" yes my card was declined. "Ok." ... OK, so would it be possible to try again please? "yep, take the card number" xxxxxxxxxx *A massive sigh from the operator* nope, your card was declined. Oh! well thats strange, can I try my mastercard instead them.. *massive sigh again* "Yep can I take the number again" Certainly its xxxxxxxx *one final sigh* "Declined again". Oh! Well something is going wrong, can you hold my order and I will call back after contacting my bank please? "yes" Great thanks..
as I hang up the line I just say What a ****.
So anyway I contact my bank, turns out there was just an assumed security breach on my account due to a "irregular spending routine" lol I don't even have a routine but nevermind, but they had blocked my accounts until I had checked with them.
So anyway I ring back, I get the same person "hello asdas" Hi, I have just spoken to my bank can I try again with my payment please? "Ok. "Ok payment has gone through" Great! I rang on my mobile and as I was saying thanks and about to say my goodbyes I got a text saying order was processed with XXXX. I said hang on mate, you put my wrong card through, I don't want it on my credit card I wanted it put on the first card I tried to use. (Come on, at least ASK which card you want me to use don't just assume, NEVER assume) "Oh ok, give me the card you want to use and I will put that through" Can you refund my card first please? "I will do that once this payment has gone through" hmm, ok then. Well my card number is xxxxxx. "Ok thats gone through, anything else?" Can you refund my card now please? " yes...... ok done that" great thanks, "ok" Cya and I hung up.
The guy was so uninterested, so unenthusiastic made me feel really uncomfortable over the phone and I just wanted to get off as soon as I started the 'conversation'
But yes, thats my slight horror story of the first time I have ever used a different site to OCUK and I must say, I am glad I am an avid, loyal spender with these guys and mainly in part to how fantastic their customer service is, and compared to the competition its just miles and miles ahead.
From the moment I rang I knew I was in trouble. *ring ring* "Hello adjhkasd" (Yes he mumbled, didn't know what the hell he said) I rang up, and was kind and as enthusiastic as possible and I mentioned how my card was declined for some strange reason, would it be ok to try again. And the way the guy spoke to me, it was like he didn't care and didn't wanna work there. He was like "whats up" yes my card was declined. "Ok." ... OK, so would it be possible to try again please? "yep, take the card number" xxxxxxxxxx *A massive sigh from the operator* nope, your card was declined. Oh! well thats strange, can I try my mastercard instead them.. *massive sigh again* "Yep can I take the number again" Certainly its xxxxxxxx *one final sigh* "Declined again". Oh! Well something is going wrong, can you hold my order and I will call back after contacting my bank please? "yes" Great thanks..
as I hang up the line I just say What a ****.
So anyway I contact my bank, turns out there was just an assumed security breach on my account due to a "irregular spending routine" lol I don't even have a routine but nevermind, but they had blocked my accounts until I had checked with them.
So anyway I ring back, I get the same person "hello asdas" Hi, I have just spoken to my bank can I try again with my payment please? "Ok. "Ok payment has gone through" Great! I rang on my mobile and as I was saying thanks and about to say my goodbyes I got a text saying order was processed with XXXX. I said hang on mate, you put my wrong card through, I don't want it on my credit card I wanted it put on the first card I tried to use. (Come on, at least ASK which card you want me to use don't just assume, NEVER assume) "Oh ok, give me the card you want to use and I will put that through" Can you refund my card first please? "I will do that once this payment has gone through" hmm, ok then. Well my card number is xxxxxx. "Ok thats gone through, anything else?" Can you refund my card now please? " yes...... ok done that" great thanks, "ok" Cya and I hung up.
The guy was so uninterested, so unenthusiastic made me feel really uncomfortable over the phone and I just wanted to get off as soon as I started the 'conversation'
But yes, thats my slight horror story of the first time I have ever used a different site to OCUK and I must say, I am glad I am an avid, loyal spender with these guys and mainly in part to how fantastic their customer service is, and compared to the competition its just miles and miles ahead.
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