hard drive disappeared...

Mightyashy

Mightyashy

Mightyashy

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Joined
7 May 2013
Posts
467
Hi,

Hoping someone can help me here otherwise I've lost a load of stuff :(

Basically I was working and had a video playing at the same time, the video kept stopping/repeating and I assumed it was VLC player. After closing/restarting a few times it eventually locked windows explorer and I had to reboot. Took a bit longer than usual booting up but eventually got into windows, the samsung magician tool popped up and the drive was missing. Checked in the bios, not showing there either. Swapped it over to a new sata port and same thing. Takes ages booting with it attached then eventually gets into windows and doesnt see it. Not in disk management either.

The drive is a WD 3tb one, model - wd30ezrx-00dc0b0. Not had it for more than 5 months. Am I looking at a dead drive here? Not sure what else I can do to be honest. Guessing if its dead all my data is gone? Luckily I have dropbox/creative cloud both set up to sync my work which thankfully saved but I've got loads of other stuff on it that I'll be gutted if its gone.

Any advice would be very much appreciated.

Thanks,
Ash
 
When you buy a hard drive, buy two. Second one as a backup of your data.

Never trust a hard drive
 
weird this. tried every port now with the new cable and it just doesnt see it again. nothing in bios, nothing in windows disk management or explorer. oddly when i open IRST it shows the drive attached but says 0gb then after a minute or two it disappears and it says internal empty port.

when I got it working I browsed the drive no problem, everything was there.

any ideas?
 
well the drive is dead, looks like it will need RMAing.

any recommendations on a 3tb drive? of the 2 WD ones I got one was dead on arrival and now the other has bit the dust within 5 months :mad:
 
RMA it to WD, they should be able to provide you with a data recovery service as well as supply you with a replacement drive.

Most of the time when a drive dies, its not faulty platters where the data is stored, its just a chip or a faulty motor or maybe the arm is stuck.

There is a freezer trick you could try to recover your data, but will void your warranty and I wouldn't advise it on a drive that's only 5 moths old.
 
Jamin280672 said:
RMA it to WD, they should be able to provide you with a data recovery service as well as supply you with a replacement drive.

Most of the time when a drive dies, its not faulty platters where the data is stored, its just a chip or a faulty motor or maybe the arm is stuck.

There is a freezer trick you could try to recover your data, but will void your warranty and I wouldn't advise it on a drive that's only 5 moths old.
Click to expand...

wont the data recovery service cost me an arm and a leg though? I will defo be RMAing it just after two WD failures in a bit wary as to buying another one. The problem I have is I need a drive quickly so have to get one in the interim.
 
Ive always brought Western Digital drives, never had a problem with them, in fact they are one of the best, there is only 2 manufacturers of hard drives, western digital is one and the other one I think is Seagate, all the other available drives just put there name to them, they are still manufactured by one of the above.

Not sure about the data recovery costs, ive never had to do it and never used it, I would expect it for free though with the luck you've had so far with the 2 drives you've had.
 
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