Hard drive problems and RMA question

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ntg

ntg

ntg

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Hello all,

I have had a 1tb F1 Spinpoint since Xmas and yesterday it gave me some problems. After a restart it wouldn't boot into Winxp giving me a message about ntoskrnl.exe being corrupted.

Thankfully I also have a Win7 partition on the same disk so I went into the Win7 disk repair option and started checking the disks. It found several unreadable sections in the WinXP partition, did a lot of fixing and correcting and then booted into Win7. I managed to get a backup of all the stuff from my winXP partition so I don't "really" worry anymore.

If I reboot the pc I get exactly the same problem and have to go through the same process (WinXP repair utility doesn't do anything, trying to expand the ntoskrnl.ex_ doesn't work and I've also tried rebuilding the boot.ini. The keyboard which is bluetooth is not the source of the problem either).

I've now left the machine to do a disk check and fix error through win7 on the winxp partition and see what happens. My guess is that a format of the partition and reinstallation will have to follow.

However I want to ask this, if the disk has bad sectors now am I entitled to RMA it back to the retailer? Or is the guarantee valid only if the disk breaks down completely?

Cheers for any replies.
 
Download the diagnostics software from Samsung and see what it reports, if it reports errors then you'll have no probs RMAing it.
 
kgi said:
Thankfully I also have a Win7 partition on the same disk so I went into the Win7 disk repair option and started checking the disks. It found several unreadable sections in the WinXP partition, did a lot of fixing and correcting and then booted into Win7.
Click to expand...
All drives will have some bad sectors, but they're automatically remapped by the drive's firmware and should never be visible to the OS - when Windows itself starts remapping bad sectors, it means that all the "spare" capacity for firmware remapping has been used up, and the drive is effectively fubared.

I really can't see any retailer worth their salt refusing an RMA request, particularly as the drive is only a couple of months old...
 
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