Hardware - refund

[triggerthat]

Hi guys,

Just a general query (not aimed at OCUK) but if a product is faulty and it is within 12 months, can I request a refund? Apparantly I can't as it has to be within 28 days and I have to send the router directly to Netgear.

This is the norm?!

 

[triggerthat]

Thanks.

I've just got a spare Wireless N router which doesn't quite work.

 

[triggerthat]

Yeah it is quite annoying!

If you know of any website that state they should issue a refund, let me know so I can email them.