Have orange outsorced call centres?

-Mike- · 3 Jun 2006 at 14:52

I just rang to speak to orange about setting up a direct debit on my payg account. However I got the joy of being cut off the first time with my final 25p being taken and the second time speaking to someone who didn't understand me and I couldn't hear them?

Is everything going abroad because if so I'd rather not speak to them! :mad:

csmager · 3 Jun 2006 at 15:02

Not that I've noticed. Furthest abroad the bloke on the end of phone sounds is Scotland!

Maybe they're not interested in PAYG though... Mine's Orange Premier.

Doohickey · 3 Jun 2006 at 15:08

Nope, the lovely lady I spoke to last night sounded a little geordie!

ArmoVanBuuren · 3 Jun 2006 at 15:11

Think some minor payg queries are outsourced to call centres but no major problems are handled by them.

-Mike- · 3 Jun 2006 at 15:11

csmager said:
Not that I've noticed. Furthest abroad the bloke on the end of phone sounds is Scotland!

Maybe they're not interested in PAYG though... Mine's Orange Premier.

Don't you have the bigger dongler

-Mike- · 3 Jun 2006 at 15:11

leonarmston said:
Think some minor payg queries are outsourced to call centres but no major problems are handled by them.

Is there anyway to get an english person for sure, I don't want to hang up I'd feel rude.

csmager · 3 Jun 2006 at 15:13

-Mike- said:
Don't you have the bigger dongler

Was merely pointing out that Orange Premier pride themselves on a better customer service line and give you higher priority, so it might account for the fact they answer the phone in 10 seconds and are always English. I didn't ask for it, I just spend too much money!

kibblerok · 3 Jun 2006 at 15:18

leonarmston said:
Think some minor payg queries are outsourced to call centres but no major problems are handled by them.

And contract... I believe they have an overflow call centre in everyones favourite outsourcing country

-Mike- · 3 Jun 2006 at 15:20

I ring the bank and get some other country call centre...... and now I ring Orange and get the same, sweeeet

I was going to set up a direct debit but for the sake of a quick drive and less hassle I guess its out with my top up card

Von Luck · 3 Jun 2006 at 18:36

I do hope not, as if they have I'll be forced to move provider. I refuse to give my money to companies who outsource call-centres to outside the UK - already had to move bank once.

Shoei · 3 Jun 2006 at 20:22

rang orange yesterday to get my PAC. First person didnt seem that bothered and no PAC was sent.
Rang again, couple of hours later. Complete different story, person at OCS was polite, very helpfull, asked why i was moving and sent my PAC out straight away.

Robb

mrochester · 3 Jun 2006 at 22:36

Doohickey said:
Nope, the lovely lady I spoke to last night sounded a little geordie!

And you'd be right there

There is an Orange call centre just outside of Newcastle.