Having difficulty setting up an RMA with ASUS

[RavenLunatic]

I am trying to set up an RMA with ASUS via the website but it says my serial number is wrong. Tried the ASUS telephone number 01442265548 but it won't let me speak to a person just directs me to the website. Is there an ASUS rep on this forum who can help?

Many thanks in advance.

 

[RavenLunatic]

Thanks for confirming. I managed to have a chat with an agent at ASUS and they confirmed that I have to go through the retailer.
The retailer (not Overclockers) has now agreed to deal with it.

Many thanks.

 

[RavenLunatic]

It must have changed. The 1st problem I had was using the ASUS RMA webpage. For some reason it would not accept my serial number. Called the ASUS support telephone number and it just directs all motherboard enquiries to the website. Not very helpful.