Hazro HZ27WC dust specs

Twirlywoos · 11 Sep 2012 at 21:48

Hi

I received my b grade monitor today and whilst it has around 5 dead pixels, I noticed what looks like dust trapped behind the panel and it's showing on the screen.

Also the plastic housing is not perfectly straight. I put a spirit level to the side of it and it's of by 1cm and looks wonky to the eye.

Can I use this as a valid reason to RMA it? I like the screen a lot and would love to keep it but it looks like a manufacturing defect.

Any advise would be welcomed.
Ta

spoffle · 11 Sep 2012 at 21:50

Just DSR it, you don't need any reason to do so.

Surveyor · 12 Sep 2012 at 00:23

DSR = Pay for return shipping yourself.

RMA = Claim back the postage if found to be faulty.

DSR = No questions asked.

RMA = Refund only if found to be faulty.

Take your pick.

Twirlywoos · 12 Sep 2012 at 09:02

hi,

I would like to to keep the monitor therefore rma seems the best option, however what I should have been clear on is that for a B grade monitor would an rma be rejected if there are more than 5 dead pixels, the housing/bezel is not straight and there appears to be dust specs embedded in the panel?

Wizzkidy · 12 Sep 2012 at 09:56

Hazro has a terrible pixel policy when it comes to the monitors, You might have to look it up but half the screen has to have dead pixels for it to be deemed returnable.

tom_e · 12 Sep 2012 at 09:57

Dust and a wonky bezel should be enough to RMA it never mind the dead pixels.

Axeia · 12 Sep 2012 at 12:04

Wizzkidy said:
Hazro has a terrible pixel policy when it comes to the monitors, You might have to look it up but half the screen has to have dead pixels for it to be deemed returnable.

They use the same pixel warranty as a lot of other manufacturers, it's some kind of messed up standard. Due to the screen having so many pixels it does require more to be defect than on a Full HD screen for example. On top of the standard they follow they also consider a clump (of I think 5) pixels to be a valid reason to RMA it.
Is it a terrible pixel warranty? Well yes, but it's just as bad with a lot of other manufacturers.

Twirlywoos · 12 Sep 2012 at 23:12

I'm just might dsr it guys just in case ocuk charge for testing and then deem it within tolerances. The bezel itself is really poor. I was cleaning the panel with a micro fibre cloth and the bezel had a couple of (mm) gap between the panel and liquid could have gone inbetween it. I don't know if that is normal with Hazro's build quality, but with my Samsung it's nothing like that.

Surveyor · 12 Sep 2012 at 23:33

Wizzkidy said:
Hazro has a terrible pixel policy when it comes to the monitors, You might have to look it up but half the screen has to have dead pixels for it to be deemed returnable.

Axeia said:
They use the same pixel warranty as a lot of other manufacturers, it's some kind of messed up standard. Due to the screen having so many pixels it does require more to be defect than on a Full HD screen for example. On top of the standard they follow they also consider a clump (of I think 5) pixels to be a valid reason to RMA it.
Is it a terrible pixel warranty? Well yes, but it's just as bad with a lot of other manufacturers.

I've posted this before for majnu from the from the HZ27WC user manual:

Modern production methods cannot guarantee an absolutely fault-free monitor. To this effect, no LCD manufacturer can guarantee a defect free panel. A few isolated pixel or sub-pixel faults are considered tolerable and different policies exist that govern the amount of these tolerable values. Whilst most pixel faults occur in isolated regions, a cluster of dead pixels or sub-pixels can sometimes form for which a separate ruling applies. A cluster is defined as an area of 5x5 pixels.

Type A: PIXELS: Constantly on (white) – [referred to as ‘hot pixel’]
Type B: PIXELS: Constantly off (black) – [referred to as ‘dead pixel’]
Type C: SUB-PIXELS: Constantly on (red, green or blue) or off (black) – [referred to as ‘stuck pixel’]

Pixel Failure Tolerable Values:

5 Type A
5 Type B
12 Type C

Cluster:

1 Type A & B
5 Type C

Hazro will ONLY consider warranty claims should the above tolerable values be exceeded.

Backlight ‘bleed’ or ‘Non-Uniformity’ will only be considered for Warranty if >32% of LCD Panel Coverage. It is important to note that IPS panels, whilst offering excelling colour reproduction, tend to suffer from backlight inconsistency especially in the corners [a ‘glow’ effect] as well as visible ‘ripples’ and ‘folds’ – especially when viewing mono colours. In order to determine the coverage, Hazro utilises high accuracy MURA defect detection tools. Additionally, uniformity or inconsistency which are considered characteristics of the IPS panel will not be considered for RMA. An example of this is where a slight ‘colour tinge’ is noticeable.

klimshady · 13 Sep 2012 at 11:32

majnu said:
Hi

I received my b grade monitor today and whilst it has around 5 dead pixels, I noticed what looks like dust trapped behind the panel and it's showing on the screen.

Also the plastic housing is not perfectly straight. I put a spirit level to the side of it and it's of by 1cm and looks wonky to the eye.

Can I use this as a valid reason to RMA it? I like the screen a lot and would love to keep it but it looks like a manufacturing defect.

Any advise would be welcomed.
Ta

I had a b-stock hazro HZ27WC that came with half a dead backlight. I paid for my own shipping and returned it the next day. Still waiting for that money.

Do you think it was checked/tested before they delivered it to you? I only asked because I assumed they don't check the B-Stock before they ship them out, and a few people didn't like my assumption.

Get a refund, take your money and run!

If you look at other *open box*/clearance/b-stock definitions from other sites they often include some reassuring words like; "All clearance items are working and have been fully tested. Although every effort has been made to ensure that open box items are supplied with their original accessories, some packages may not be 100% complete. But we are confident you will receive the essentials.This item is supplied with a 90 day warranty."

I don't think I could trust a B-stock from OCuk again. Again - this is my opinion. Don't want to upset any OCuk fans.

wapcatlet · 13 Sep 2012 at 13:45

klimshady said:
I don't think I could trust a B-stock from OCuk again. Again - this is my opinion. Don't want to upset any OCuk fans.

I am an OcUK fan. I've had excellent service from them. On the odd occasion that things haven't "gone to plan" they have always been quick to resolve the issue.
However, having seen a number of similar posts about B Grade monitors, it does make me wonder whether the area of the warehouse reserved for "B Grade monitors" is actually located right next to the "Faulty: Awaiting Return to Manufacturer" bin resulting in confusion when picking items for dispatch. Or is it possible that there is no differentiation between those two classifications and they are one and the same place?

klimshady · 14 Sep 2012 at 00:39

wapcatlet said:
However, having seen a number of similar posts about B Grade monitors, it does make me wonder whether the area of the warehouse reserved for "B Grade monitors" is actually located right next to the "Faulty: Awaiting Return to Manufacturer" bin resulting in confusion when picking items for dispatch. Or is it possible that there is no differentiation between those two classifications and they are one and the same place?

What you just said... picture was already painted in my head.

avatar12m · 8 Nov 2012 at 13:24

i have a glass fronted one and was wondering how/if the glass is attached as i think i'd rather try for a D.I.Y repair as there are no dead pixels or backlight bleed but have noticed theres lots of surface dust marks between the glass and the panel and would not want to get it repaired uder warranty one to get a pos back.

or should i just return it ?

thanks

R.C.Anderson · 9 Nov 2012 at 01:11

wapcatlet said:
I am an OcUK fan. I've had excellent service from them. On the odd occasion that things haven't "gone to plan" they have always been quick to resolve the issue.
However, having seen a number of similar posts about B Grade monitors, it does make me wonder whether the area of the warehouse reserved for "B Grade monitors" is actually located right next to the "Faulty: Awaiting Return to Manufacturer" bin resulting in confusion when picking items for dispatch. Or is it possible that there is no differentiation between those two classifications and they are one and the same place?

It's more likely that the B-Grade monitors are made up of the monitors that have been returned under DSR, as they are open box (so not technically new anymore) and were most likely returned under DSR due to pixel issues in the first place. - That's what I've always assumed, which is why I wouldn't touch a B-Grade monitor at all.

stefan20063 · 27 Mar 2013 at 14:38

RMA postage refund.

I had a RMA of my Video card as it was faulty. Overclockers sent me back a card, just a bit better than what i had, the one i've sent as faulty, and in the e-mail to confirm replacement it was a different one. I had to send again, another RMA, the card they've sent me, and finally, they have sent me the right one.
Now the question. How can i claim back the postage costs?

Surveyor · 27 Mar 2013 at 20:45

stefan20063 said:
I had a RMA of my Video card as it was faulty. Overclockers sent me back a card, just a bit better than what i had, the one i've sent as faulty, and in the e-mail to confirm replacement it was a different one. I had to send again, another RMA, the card they've sent me, and finally, they have sent me the right one.
Now the question. How can i claim back the postage costs?

Post in the Customer Service section of the forum with the RMA details you want to claim the postage on.

Possibly you'll need to provide proof of the postage costs.