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Hazro series - HZ30Wi, HZ30WiQ, HZ27WA, HZ27WB & HZ27WC

Discussion in 'Monitors' started by hazro, Nov 7, 2010.

  1. Owen256

    Hitman

    Joined: Feb 15, 2007

    Posts: 597

    Have had my HZ27WC for just over two years now, last night I came home and the glass front had completely slipped out of the frame and seemed to be inches away from completely falling out of the frame and crushing my keyboard!

    From reading around online this seems to be a moderately common issue of the glass fronting slipping out of the frame. Does anyone know if Hazro are covering this under warranty in anyway or dealing with it under a product recall??
     
  2. mrk

    Man of Terrible Jokes

    Joined: Oct 18, 2002

    Posts: 85,548

    Location: South Coast

    You're well within your consumer rights to get that sorted by the manufacturer as it's clearly a defect of the product.
     
  3. Owen256

    Hitman

    Joined: Feb 15, 2007

    Posts: 597

    It's the first time I've had a product go majorly wrong so I'll have to see how this plays out! Have fired off a webnote to OCUK and also messaged Hazro so let's see what happens. Ideally would like a refund so I can just get a different monitor!
     
  4. Clairvoyant

    Soldato

    Joined: Oct 19, 2002

    Posts: 6,129

    Location: Torbay, Devon, UK

    I would be suprised if you get a refund after 2 years. It will go back to Hazro (Im guessing) and will take a while to get back. By the looks from other people.
     
  5. Clairvoyant

    Soldato

    Joined: Oct 19, 2002

    Posts: 6,129

    Location: Torbay, Devon, UK

    Hows it going, any replies.
     
  6. Clairvoyant

    Soldato

    Joined: Oct 19, 2002

    Posts: 6,129

    Location: Torbay, Devon, UK

    Hows it going, any replies.
     
  7. Owen256

    Hitman

    Joined: Feb 15, 2007

    Posts: 597

    No luck yet, I have sent multiple messages to the support@hazro.co.uk address and through their webform on the website and still no luck. I have contacted OCUK and they have just suggested to hear back from Hazro. I'll chase up with both next Monday, I am completely in warranty with Hazro for this it's just a pain how rubbish they are with communication!
     
  8. smilertoo

    Mobster

    Joined: Aug 4, 2005

    Posts: 3,061

    It really is shame Hazro are so poor at quality control and warranty, when the screens work they are very very good.
     
  9. Clairvoyant

    Soldato

    Joined: Oct 19, 2002

    Posts: 6,129

    Location: Torbay, Devon, UK

    Owen any news.
     
  10. Troezar

    Mobster

    Joined: Aug 6, 2009

    Posts: 4,005

    My advice is buy one without glass, one less thing to go wrong. Both of mine have been fine and fingers crossed should last for a few more years yet. At the time the closest competition was nearly twice as much. If I was buying now and could drive it I would be looking seriously at 4K.
     
  11. Clairvoyant

    Soldato

    Joined: Oct 19, 2002

    Posts: 6,129

    Location: Torbay, Devon, UK

    Has your glass moved at all.

    Im not 100% sure if mine is coming away. Its almost 3 years old.
     
  12. Cindori

    Associate

    Joined: Feb 13, 2012

    Posts: 19

    Anyone know anything about the upcoming Hazro 4k displays?

    From their website:

    Hazro roadmap and 4K announcement
    High resolution Ultra HD 4K monitors are arriving at Hazro: launch ETA: June 2014