Hazro support

Jasonn · 2 Sep 2013 at 09:45

Does anyone know of a way of contacting Hazro support aside from email?

They've had my faulty monitor since 22/8 and are not answering enquiries from myself asking what's actually going on.

Diagro · 2 Sep 2013 at 10:12

They dont rly say anything. I sent mu 30 inch in and got a new one on door step within 2 weeks without a peep from them.

d_brennen · 2 Sep 2013 at 10:35

TBF the lack of CS Hazro show and the number of pretty major flaws they send monitors out with, I certainly wouldn't buy one. Was going to suggest private messaging the Hazro rep on here, but guess what? He/she hasn't set up his trust account :/

On the plus side OP, you probably will get a satisfactory resolution eventually, how long that takes is another matter. Perhaps post in the CS section here and ask if someone can chase it up for you? Perhaps they might answer to a customer like OcUK...

Fluffybob · 2 Sep 2013 at 11:28

Ha Ha Ha, read this as Haribo Support..... Sorry not very helpful but made me chuckle on a Monday

Jasonn · 3 Sep 2013 at 11:57

I bet Haribo support would be way better and a whole lot tastier

Jasonn · 17 Sep 2013 at 12:14

Well so far the have have had my faulty monitor for almost 4 weeks now and I've not had a single word from them despite several from emails from myself asking what's going on. I am completely in the dark and Overclockers are unwilling to even send Hazro an email on my behalf.

I'll never buy a Hazro product again and my confidence in Overclockers has taken a serious knock.

Wizzkidy · 18 Sep 2013 at 10:13

oh great...

So this morning I turn on my monitor (hz27wc) and it has a red line from the bottom to the middle of the screen on the left hand side.

Its the same in the BIOS, its the same on another PC so it has to be the monitor that has gone.

I doubt this is still under warranty although I have no idea.

Not looking forward to the process of return if it is still under warranty :/

Diagro · 18 Sep 2013 at 22:49

Contact them.

d_brennen · 18 Sep 2013 at 22:56

Diagro said:
Contact them.

Contacting them isn't the issue, it's getting a reply

Diagro · 18 Sep 2013 at 23:10

What email add you using?

Jasonn · 19 Sep 2013 at 07:50

So it's now exactly 4 weeks and I am still completely in the dark. Time to look at legal options for recovery.

Overclockers told me to email [email protected] to arrange the RMA but I got no reply.

I then tried the websites contact form, [email protected], to which they replied with RMA details . . . all other messages either sent through the website or direct to the email address have been completely ignored.

Lionsheart · 22 Nov 2013 at 16:33

I've had a faulty monitor for 3 weeks now, They replied to my email on the 6th November asking me to send the power supply back to them which was not the fault at all, Obviously didn't read my email and fault properly.

I've sent 3 emails since and not had a single reply, they was a pain last time my monitor decided to stop working, 2 faulty monitors in 16 months with Hazro, Poor quality builds, and most importantly shocking customer service.

Will pay that extra £££ next time.

RhysMFG · 26 Mar 2014 at 02:18

Sorry to bump an old post.
I am having a similar problem contacting them.

6 months ago, the glass panel fell off my HZ27WC

I have sent numerous messages and emails over the period of 6 months and have yet to get a reply

I have asked overclockers for advice and they simply say they cannot do anything

Any sure fire way to get a reply from this company?

Vimes · 26 Mar 2014 at 08:12

RhysMFG said:
Sorry to bump an old post.
I am having a similar problem contacting them.

6 months ago, the glass panel fell off my HZ27WC

I have sent numerous messages and emails over the period of 6 months and have yet to get a reply

I have asked overclockers for advice and they simply say they cannot do anything

Any sure fire way to get a reply from this company?

How old is the monitor and did you but it from OC..?

RhysMFG · 26 Mar 2014 at 10:18

I purchased it Q3 2011 from overclockers

It is outside of the Overclockers warranty but still within its 3 year rtb

Paul11 · 26 Mar 2014 at 11:28

its a shame to see threads like this, it would be so simple for a company to just have better communication with its clients ..

as it is it scares people away from buying their products feeling unsure about their support.

leoncao · 27 Mar 2014 at 23:21

RhysMFG said:
Sorry to bump an old post.
I am having a similar problem contacting them.

6 months ago, the glass panel fell off my HZ27WC

I have sent numerous messages and emails over the period of 6 months and have yet to get a reply

I have asked overclockers for advice and they simply say they cannot do anything

Any sure fire way to get a reply from this company?

What shocking CS they have? Wait a couple more months then your warranty will expire :/ Maybe the best to do is stay away from them

smilertoo · 27 Mar 2014 at 23:44

I thought OCUK handled warranty's on things they sold.

RhysMFG · 28 Mar 2014 at 01:31

smilertoo said:
I thought OCUK handled warranty's on things they sold.

I have been told otherwise :/

Cheers for the replies everyone, but I guess no one has a phone number or anything?

And it seems (from searching these forums), that this is a common problem with Hazro.

Vimes · 28 Mar 2014 at 07:08

It is a poor reflection on both the manufacturer and retailer for you to be in this position. Whilst that might influence your future purchasing choices it does little to help you with your problems now.

Have a chat with the citizens advice bureau and familiarise yourself with the SOGA...

http://webarchive.nationalarchives....i.gov.uk/consumers/fact-sheets/page38311.html

http://webarchive.nationalarchives....6IsittruethatIhavetocomplaintothemanufacturer

That should give you enough of an idea to know who is responsible for what, and how to proceed.

Consider also making another post in the customer services section of this forum detailing the issues etc you have had.

best of luck