Hazro support

Hyburnate · 28 Mar 2014 at 07:15

Ok, what I see here is the time for OcUK to step up. They cut Fractal Design which people wanted. Time for OcUK to cut Hazro from their line.

RhysMFG · 28 Mar 2014 at 14:39

Thanks, I have posted in the customer services section
But it seems to me that neither company has any intention to resolve this issue.

It is both a defective product and a safety hazard and it shouldn't have been on the market to begin with

Vimes · 28 Mar 2014 at 14:51

From OC's own page...

If a direct service is not available or you would prefer Overclockers UK to handle your return, then we encourage you to contact us. We will send your goods for repair or replacement to the manufacturer under warranty.

http://www.overclockers.co.uk/LP/supportdetails.php#opt3

....read those links that I provided, and then consider your position if the retailer still refuses to help you.

RhysMFG · 29 Mar 2014 at 15:59

Whats the usual response time on the OCuk customer service forum?

I don't want to sound like an impatient goon (which I probably do), but with how long this has gone on and how much i have been played around, I am getting concerned that the topic I made may simply get ignored.

fiveub · 31 Mar 2014 at 09:57

RhysMFG said:
Whats the usual response time on the OCuk customer service forum?

I don't want to sound like an impatient goon (which I probably do), but with how long this has gone on and how much i have been played around, I am getting concerned that the topic I made may simply get ignored.

You should have a response today. Usually during working hours.