HDD giving I/O device error HELP!!!

Mateusz Miksza · 18 Sep 2019 at 19:59

Hi guys!
So yesterday I built my first ever pc and everything was going smooth until I realised that my 1TB Seagate barracuda hdd is not showing up in my pc. So I went to the disk manager and tried to initialise the hdd from there. I keep getting an error message saying "The request could not be performed because of an I/O device error."

PLEASE HELP.

I have tried switching both power and data SATA cables. I have also tried to plug the cables into different ports with no luck.
The motherboard that I'm connecting to is rog maximus xi hero wifi.
I have windows installed on Samsung 970 EVO Plus Polaris 250G m.2

Thanks for any help and patience with my dummy problem in advance!

bremen1874 · 18 Sep 2019 at 20:30

What's the history of the drive?

Do you have another system to try it in?

Download Seatools and see what that says about the drive. It could just be dead/dying.

Mateusz Miksza · 18 Sep 2019 at 21:22

I bought the drive along with this pc new from overclockers uk.
I dont have another system to try it in

As for SeaTools: It recognises it with the correct model number (ST1000DM010), Firmware version (CC43) and when i open the tool it says ready to test for drive status. I have also used 'fix all long' and 'fix all fast' options it failed
It passed the smart check and short drive self test
It failed long and short generic check

Im not sure if that info is any useful but im desperate for help.

bremen1874 · 18 Sep 2019 at 22:04

I’d contact OcUK and get it RMAd if they can’t suggest anything that fixes the problem.