I used their new re-branded "YODEL" carrier recently. Was supposed to be a 24hour next day service, and sure enough the package was received into my local depot at 6am the next morning. Did it go out for delivery? Did it hell.....sat there for three more days before I saw it (working days...was nearly a week including weekend and bank holiday). As a kick in the teeth, although nothing was damaged, the box had been removed then scrunched up and taped back onto the item. Blows my mind how that level of incompetence can be achieved.