Heh heh Logitech have asked me to 'destroy' my mouse
- Thread starter SiD the Turtle
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To prove you are not trying to scam them out of a mouse by asking for a replacement but keeping the old one too.
Its also many many times cheaper to send them a pic of a disabled peripheral than to post it back to them. Plus, its fun! (And I also think its free advertising as everyone always posts on forums!)
They are sending me another G5 thats what I meant, so I'm hoping for the new colour, my G5 is the rust coloured one lol
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Where you go to fill in a rma - can't see it on the Logitech site. I must have had my G5 less than 3 years + scroll wheel locks up all the time, when i scroll down 1 it scrolls down twice
According to support guy: < 1 year: the retailer, up to whatever the warranty is: Logitech.
Give them a call on their tech support line.
Its a mouse! Its hardly going to cause a global rise in the price of moulded plastic and PCBs if you destroy one!
Ive got to say Im a Logitech fanboy - all my peripherals are Logitech except for my headset. Only manu I consider (and recommend) now for such devices!!!
Hmm I may make a new sig
ps3ud0
Hmm I may make a new sig
Probably better than the carbon footprint to ship/fly it to somewhere in mainland europe
ps3ud0
When your taking up the RMA with Logitech directly they ask you for the details of the company you bought the mouse from as well as a reason why you didn't deal with them. They also ask for a scanned proof of purchase (receipt).
They only make the blue ones now. I'm guessing you have the old model that only had one button on the side? I think their G5 design at the moment is a cracked blue texture with a black top going by the gallery on the official website.
Same here, I'll probably only ever buy Logitech mice and keyboards (as long as they stay on top), tempted by Logitech speakers as well. Although if I know for sure another product is better I'd go for that. I don't stick with a company for the sake of it, I buy quality & what's best at the time
Totally agree - Logitech is just normally the first port of call and the baseline I expect for quality and service.Same here, I'll probably only ever buy Logitech mice and keyboards (as long as they stay on top), tempted by Logitech speakers as well. Although if I know for sure another product is better I'd go for that. I don't stick with a company for the sake of it, I buy quality & what's best at the time
ps3ud0
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Really chuffed with Logitech. After telling me it could be up to 14 days before I receive a replacement I've just received a dispatch email telling me my new MX Revolution is on its way 
Especially if you put it in the small appliances/electronics skip at your local tip. Think of the planet people!!
PK!
I recently got a warranty replacement for my Logitech MX3100 wireless set, because the middle button would intermittently stop working. They offered me the MX3200 set as a full replacement, which I was happy enough with, but I asked them if I could pay a bit extra to them to get the newer MX5500 set because I'd wanted it anyway. They sent me it for free instead!
Very impressive service, I've got loads of Logitech stuff and have had plenty in the past too, so it's good to know they've got that sort of support.
Very impressive service, I've got loads of Logitech stuff and have had plenty in the past too, so it's good to know they've got that sort of support.
My MX1000 mouse has a broken right button, and the charge cradle often doesn't work, but it's over 3 1/2 years old. Can I still get a free replacement from them?
The S/N is still on the bottom but I don't have the original packaging or receipt though, maybe that will be a problem...
The S/N is still on the bottom but I don't have the original packaging or receipt though, maybe that will be a problem...
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