hello...and help

raglin

raglin

raglin

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Joined
31 May 2023
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0
Location
Reading
Hi.

New to forum, and the UK. Moved over from South Africa.
Probably won't be very active, not much to say unless something breaks...like now.

Recently unpacked my pc, and it seems that my gpu has not survived the trip.

Any recommendations for a reliable place, in or around Reading that's able to fix the issue? I really just need to make sure the GPU is actually bombed before I commit to a new one.

Thanks.
 
The setup is:
CPU - Ryzen 7 3700x
Mobo - MSI B450i
Memory - Corsair Vengeance DDR4 2x8GB
GPU - Gigabyte 1080 Ti

It goes through it's power-cycle, and then the mobo has the GPU LED perma-light. Google tells me this is the mobo not detecting the GPU or GPU failure.
The GPU itself only has the Gigabyte logo cycling through it's RGB, no fan spin at all.

I've re-configured the PC to the minimum i.e. single stick of RAM, all drive / usb disconnected.
I've tested the PCI-E power for 12v, and I've tried different PCI-E power cables / different slots.

All have the same result.

The PC was shipped in pieces, i.e. the CPU and cooler was removed and boxed separately. I don't think the PCI-E slot is damaged, and I don't see any visual indication though it's still a possibility.
 
welcome to the forum! there is a regulation here in the uk whereby if you buy something such as electronics you can return it within 14 days for a full refund no questions asked. this applies to distance sales, meaning sales performed online or over the phone. so, you could buy a graphics card, try it to see if it fixes your problem, if it doesn't return it. it must be in as new condition with original packaging. if you read the terms and conditions of retailers regarding returning items using the 14 day rule some will say the item must be unused but i and plenty of other people have returned things they've tried, just don't scratch it or use it much etc, return it with original packaging.
 
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