Help accessing laptop

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Hi,
So I have a problem (well my pal does) he can’t get into his laptop and has been trying to remember his password for weeks. I’ve been trying to help him but because of distance I’m basically trying to tell him stuff through text messages.

He’s tried the forgot password bit and it asks for a usb which he doesn’t have, tried to tell him how to boot to safe mode but he says it still asks for a password? (Holding down shift and restart at the login screen?)

Has anyone used ophcrack? Been looking it up and that might be the easiest solution? Or am I missing anything simpler?
Thanks
 
its a MSI GE62 6QF if that matters and its running on windows 10 just waiting for a reply on which version. Thanks for the trust I replied
 
If he isn't signed in with a microsoft account just do the old copy CMD.exe over sethc.exe hack.
 
He has just his own made up password, Will he need the installation cd to do that? It came pre installed. Or is it a line to type in through the shift/restart and into cmd line that way?
 
You have to boot either off the recovery media to get into a command prompt or some other windows PE environment.

Commands would be as follows

Copy c:\windows\system32\sethc.exe c:\sethc.exe
Copy c:\windows\system32\cmd.exe c:\windows\system32\sethc.exe

Then reboot and on the login screen hit shift a bunch of times

Then type net user his_username password

Then login with the password you just set.

Then reboot again and copy c:\sethc.exe c:\windows\system32\sethc.exe
 
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