HELP - BT 431A plug, stuck in wall socket

  • Thread starter Thread starter naz
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naz

naz

naz

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Kingsbury, London
The ADSL filter's 431A plug or connector, is stuck in the bt wall phone socket thing in the upstairs landing and I can't get it out. I am having Sky fibre switched on tomorrow and need to replace the old ADSL filter with the new sky filter for fibreoptic broadband. Any idea guys how I can get the thing out, as its doing my head in. I can't yank it out, I don't want to damage anything in the wall phone socket.
 
If the locking arm has broken off you'll need to release it with a small pointed object like a screwdriver.

If you have an nte5 linebox you should be able to remove the lower section if it remains stuck in place.
 
The locking arm has not broken off mate. I've taken off the face plate and the plug is jammed in the socket. I think it may be those thin gold metal strips that are causing the problem. Don't know how to unplug this thing now.
 
If it's just the removable NTE5 faceplate that the plug is stuck into then just get a pair of pliers and pull it out. Or, depending on the design, try dismantling the back of the faceplate and see if that helps.

Even if it breaks you've still got the test socket to use, and the actual faceplate is easily replaced.
 
Thanks for the help, but I don't think that's a good idea mate. Believe me I want to.

Who's going to rebuild that if I do, I can't afford an openreach engineer to come round to fix it. I'd have to replace the innards of the unit myself, but I'm not qualified to do so.
 
If it isn't the master socket you can do what you like.

If it breaks it's a simple and cheap job to replace it.

If you're getting fibre you should be plugging directly into the master socket.
 
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