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Help - Confused :(

andy3457

andy3457

andy3457

Associate
Joined
6 Oct 2011
Posts
59
Ok let me just say first of all, I'm not a computer genius :( lol

Well, Today my Asus ATI Radeon HD 6970 2048MB GDDR5 came!

https://www.overclockers.co.uk/showproduct.php?prodid=GX-245-AS

but what I found is...

1. It looks like this card, not the one i ordered?

http://www.overclockers.co.uk/showproduct.php?prodid=GX-254-AS&groupid=701&catid=56&subcat=#

And 2. When I'm plugging it in, It not giving me no video?!

I've plugged in the PCI Express power leads and the fans are turning...but still nothing?!

I honestly don't have a clue what is happening? Could it be my motherboard? :/

Incase needed -

- Power Supply: OCZ ZS 650w PSU
- CPU: AMD Phenom II X4 Quad Core 850 "95W" Edition 3.30Ghz overclocked to 3.80Ghz
- Motherboard: AMD 990FX DDR3 Motherboard
- Cooler: OcUK H2 Flo Cooler
- RAM: 8GB DDR3 1600MHz
- Hard Drive: 500GB HDD
- Graphics Card: AMD 5450 GFX Card (what I had in it before, Wanting to upgrade to the one I'm talking about :/ )
- Sound: 7.1 Channel Sound (On-Board)
-Windows Ultimate 64-bit
- Optical Drive: LG DVD+/-RW SATA Drive

Thanks in advance, Andy.
 
In theory you've received a better card with upgraded cooling.

The fact that it's 3 slots wide may affect your ability to CrossFire in the future but if you're only ever going to use 1 card it doesn't matter.

The connectors on the card you've received are different as well, it doesn't have HDMI for example.

Also make sure you've received a HD 6970 as the one you linked to is a HD 6950.

Anyway, on to your problem.

I think that card also needs two 8 pin PCI-E power connectors. Is that what you've plugged in?

What monitor are you using and what type of connection are using between the graphics card and the monitor?
 
No, I ordered the Asus ATI Radeon HD 6970 2048MB GDDR5 PCI-Express Graphics Card...
But it LOOKS like the second one I linked you to... :/

Ok down to the PCI power connectors...I only have two PCI leads? There is one 8 pin and one 6 pin? the first 8 pin one, is in to parts... :/ (one part with 6 and then another 2 at the side)

And I'm using a Phillips screen...
LCD panel type: TFT-LCD
Panel Size: 21.5 inch/54.61 cm
Aspect ratio: 16:9 - Pixel pitch: 0.248 x 0.248 mm
Brightness: 250 cd/m² - SmartContrast: 300,000:1
Response time (typical): 2 ms
Inputs: 1x Analogue & 1x DVI-D
Optimum resolution: 1920 x 1080 @ 60 Hz
Viewing angle: 176º (H)/170º (V), @ C/R > 5
Display colours: 16.7 M
Scanning Frequency: 30–83 kHz (H)/56–75 Hz (V)
sRGB

If that helps? :/

Now that you've mentioned it, Will it matter me using a normal DVI cable, or should I be using a DVI-D? Or they the same thing? :/ (It has DVI and HDMI on the other end? - I'm using the HDMI to ?DVI/DVI-D? converter... :/

I'm not the best at computer, So please help! :(

Thanks a lot, Andy.
 
How can it look like the second one? Do you not have clear markings on the product stating its model number?

Have you disabled onboard video if it's available?

Have you tried a different monitor?

Are all the power connectors attached to the card?
 
I assume the card you've received is this one, the HD 6970 equivalent of the one you linked.

That card requires two 8 pin power connectors.

You have 1 (the 6+2) but you need a second.

Did the card come with any adapters to convert a 6 pin to an 8 pin, or molex to 8 pin?

Finally, if you have a DVI to DVI cable it's a more straightforward option than using HDMI.
 
If you click the first link i sent you to, then press on the images and look at the second image, the card looks TOTALLY different...I mean its not even dual fan or anything, the one I have looks like the second one I sent you to.........
and on the box it says "HD6750 DirectCU II"
Although it says that it has a 890MHz overclock, so I'm not really bothered because at least I'm getting what I payed for, Right? :/

And also, I can use my OLD GPU, and it works with this monitor (What I'm doing now) and I don't know, I have 1 8 pin power and one 6 pin, but I have converter(?) to go from a 6 pin to a 8pin? that I got with the card, Should that be used? :/
 
Surveyor said:
I assume the card you've received is this one, the HD 6970 equivalent of the one you linked.
Click to expand...

YES! :) So thats out the way, I've connected the 6 pin to 8 pin converter...Plugged ONE of the 6 pin in to the end and then into the 8 pin, So I have both 8 pins plugged in now, So all I need now is a DVI to DVI cable and not a DVI to HDMI? :/
 
It's not ideal only using one 6 pin to the 8 pin as the 8 pin can draw 150W but the 6 pin is only rated for 75W.

You can use either cable to connect to the monitor it's just that DVI to DVI always seems to be more straighforward.
 
Surveyor said:
It's not ideal only using one 6 pin to the 8 pin as the 8 pin can draw 150W but the 6 pin is only rated for 75W.

You can use either cable to connect to the monitor it's just that DVI to DVI always seems to be more straighforward.
Click to expand...

Right, So I have all the pins in, So why is the card still not giving me video? :/ Should I by a DVI to DVI? Then taht should work? if not then how do I get it to be two 8 pins? I have the converter plugged in so there is two 8 pins plugged in now...?
 
andy3457 said:
Right, So I have all the pins in, So why is the card still not giving me video? :/ Should I by a DVI to DVI? Then taht should work? if not then how do I get it to be two 8 pins? I have the converter plugged in so there is two 8 pins plugged in now...?
Click to expand...

I think your difficulty may be that only using one 6 pin cable with the adapter doesn't actually connect all 8 pins.

If you follow the cables from the 6 pin you've connected then they don't connect to all 8 pins on the card.

Do you have a molex to 6 pin PCI-E adapter cable anywhere?
 
Surveyor said:
The OP has confirmed they've been sent a better HD 6970 than they ordered.

If they're happy with that then so be it.

If they want to send it back they can.
Click to expand...
OP says they received a 6750 Direct CU? Not a 6970?

Confused too now, lol
 
Surveyor said:
I think your difficulty may be that only using one 6 pin cable with the adapter doesn't actually connect all 8 pins.

If you follow the cables from the 6 pin you've connected then they don't connect to all 8 pins on the card.

Do you have a molex to 6 pin PCI-E adapter cable anywhere?
Click to expand...

I could try and get some pictures, if that helps? :/

But I have a converter which goes two 6 pins on one side (females) and one 8 pin on the other (male)...So...I have the 6 pin PCI power cable in one of the 6 pin females and the 8 pin in the card?

Do you still need pictures? :/
 
Is the adapter a 2x 6pin to 1x8pin?

If so you need to populate it with 2x6pin, you can't just plug one in. You will need a new power supply or a molex to 8pin adapter (x2)
 
dLockers said:
Is the adapter a 2x 6pin to 1x8pin?

If so you need to populate it with 2x6pin, you can't just plug one in. You will need a new power supply or a molex to 8pin adapter (x2)
Click to expand...

So what power supply is kind of cheap and will work? :/ Sorry for all the help I need, I'm just not a computer wizard :/ lol
 
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