I'm applying for an internal role and have an interview next week (over OCS)
I'm currently working on service desk 1st line but at previous roles I have been doing numerous things including 1st, 2nd and 3rd line work
The role is Citrix Support Engineer (Cloud services)
In another job I have assisted people working in the Citrix environment, build a Xen server and used Xen centre to move a DC and SQL database to virtual machine.
I have used AD and GP for a couple of years amongst general local support, BES, net filters, phone system, antivirus software etc
The role sounds interesting and the team is great but I am lacking in the skills area...
Could I get some advice that would go in my favour, I will have a read through Huddys interview guide again at the weekend
Thanks
Job Spec
Roles and responsibilities...
Cloud Services are a part of the Infrastructure Group and is essentially a 3rd line support team responsible for escalated incidents, problems and the management and maintenance of the environment..
The Cloud Services team is specifically responsible for the management of our Citrix cloud and related systems. You will be responsible for resolving problems with the Cloud service, performing pro-active maintenance, and feature upgrades. Experience of task automation technologies to reduce repeat work is a definite advantage.
Additionally you will be tasked with a varied project workload and have input into future designs and technologies.
You will be expected to document the live environment where necessary and follow strict process such as change, incident and problem management.
Trending and reporting should be used to highlight early warnings of issues around capacity and availability and preventative measures should be introduced quickly and efficiently.
At a personal level you should be confident to discuss and debate issues and solutions with colleagues. An ability to see the wider IT service picture is critical to ensuring your workload is prioritised effectively.
Skills...
Ideally you will be CCA, CCAA or CCEA qualified with a minimum of 3 years Citrix experience with
• XenApp 5 and 6
• Web Interface
• Licensing Services
• Citrix Access Gateway/Netscalers
• Microsoft Active Directory & Group Policy
In addition, previous experience and knowledge of any of the following would be highly desirable
• Windows 2003/ 2008 Server
• SCCM 2007
• Citrix Edgesight
• VDI technologies
• Task Automation (Powershell/Opalis)
I'm currently working on service desk 1st line but at previous roles I have been doing numerous things including 1st, 2nd and 3rd line work
The role is Citrix Support Engineer (Cloud services)
In another job I have assisted people working in the Citrix environment, build a Xen server and used Xen centre to move a DC and SQL database to virtual machine.
I have used AD and GP for a couple of years amongst general local support, BES, net filters, phone system, antivirus software etc
The role sounds interesting and the team is great but I am lacking in the skills area...
Could I get some advice that would go in my favour, I will have a read through Huddys interview guide again at the weekend
Thanks
Job Spec
Roles and responsibilities...
Cloud Services are a part of the Infrastructure Group and is essentially a 3rd line support team responsible for escalated incidents, problems and the management and maintenance of the environment..
The Cloud Services team is specifically responsible for the management of our Citrix cloud and related systems. You will be responsible for resolving problems with the Cloud service, performing pro-active maintenance, and feature upgrades. Experience of task automation technologies to reduce repeat work is a definite advantage.
Additionally you will be tasked with a varied project workload and have input into future designs and technologies.
You will be expected to document the live environment where necessary and follow strict process such as change, incident and problem management.
Trending and reporting should be used to highlight early warnings of issues around capacity and availability and preventative measures should be introduced quickly and efficiently.
At a personal level you should be confident to discuss and debate issues and solutions with colleagues. An ability to see the wider IT service picture is critical to ensuring your workload is prioritised effectively.
Skills...
Ideally you will be CCA, CCAA or CCEA qualified with a minimum of 3 years Citrix experience with
• XenApp 5 and 6
• Web Interface
• Licensing Services
• Citrix Access Gateway/Netscalers
• Microsoft Active Directory & Group Policy
In addition, previous experience and knowledge of any of the following would be highly desirable
• Windows 2003/ 2008 Server
• SCCM 2007
• Citrix Edgesight
• VDI technologies
• Task Automation (Powershell/Opalis)
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