help! hardware issues!

nathanscott1981 · 19 Oct 2011 at 16:17

hi guys,

first time posting so be gentle

Anyhow, I recently bought an MSI p67a-G45 mainboard, 2x4gb gskills ripjawsx 1600mhz RAM and an I5 2500k processor from ocuk but im having a strange problem.
Intermittently my computer "stutters", an example of this is i turn my computer on, and every now and again when it gets to windows i move the mouse across the screen and it "jumps" every few seconds for anything between 1 minute and 5 minutes.
if im playing music or movies it also skips and the sound glitches while this occurs.

I've tried running the processor at stock as well as vrious OC (not taking the voltage over 1.35)
ive tried running the ram at stock as well as OC
iver tried a new video card.

This has only occurred since i got the new hardware (chip, board and ram) and im stumped as to which could be at fault
the system passes memtest and prime95 / intel burn in test
also no faults found with my hard drive
ive tried diabling the onboard sound and running it through the hdmi and still the problem occurs
ive also completely reinsta;;ed windows.
also flashed the mainboard

The rest of my hardware is a generic 750w PSU i got from ********, geforce 550ti, maxtor 300gb sata hdd

basically im stumped for checking this now without taking it to a shop or buying parts then sending them back and any help would be greatly appreciated!

Dominator24 · 19 Oct 2011 at 17:37

I have never seen this happen, so this post might not be as useful as you'd hope it to be.

Obviously...

From what your saying software shouldn't be the issue its hardware.

its within the 3 items you just bought.

Now...

I would recommend rebuilding the PC and take extra care incase you have missed something. I forgot to apply thermal paste once!

If you ring tech support I would only asume they would ask the items to be sent back for analysing. So if you rebuild and can't find the problem to RMA it.

Obviously wait for other people to respond to as my post should also bump the topic.

nathanscott1981 · 19 Oct 2011 at 19:05

Hi Dom,

Thanks for the response, have tried the rebuild and recently removed the fan and got rid of the thermal paste it came with and added some arctic silver (just in case)
I rang overclockers tech support on the weekend and the guy I spoke to said that because I hadnt bought the items as a bundle I would need to take it to a shop and have the issue identified before sending whichever item was faulty back.
Safe to say this really annoyed as I shouldnt have to spend money when its an item they have sent me thats causing the issue!

anyways if someone has experienced this before i'd really appreciate the input as to what could be a possible cause.

Dominator24 · 19 Oct 2011 at 20:43

Oh. You need to get it professionally looked at to find out what is causing it to then send it to OCUK to again let it be looked at professionally again to find the problem.

Sales and Goods act.

If there is an obvious fault with the item at any time within the first 6 months and it has not been caused by wear and tear or misuse, your first port of call must be the shop you bought it from. They have the responsibility to put the matter right, and should not evade this responsibility by referring you to the manufacturer in the context of a guarantee or warranty.

I would ring them again to be honest, and say you will send it all back. Going their way would be costly and very long winded. You have bought some items and something doesn't work, you have fault find yourself. Ring them and explain, take it further but be calm, don't shout. In the end the goods or good is faulty and your entitled to a refund or replacement.

This post is entirely my opinion, nothing more. I have no quarrel with OCUK or yourself.

nathanscott1981 · 19 Oct 2011 at 21:21

Thanks for the advice matey, not had any problems with them in the past so never had cause to ring them.
Will definately try them again tomorrow, thanks again!

nathanscott1981 · 20 Oct 2011 at 14:58

hmmm wierdly i uninstalled my graphics card drivers and the system has become more stable.... the other grpahics card i tried was another palit geforce 550ti so im wondering if these cards are shafted?! ah well ATI 6950 on the way so will know tomorrow!

nathanscott1981 · 21 Oct 2011 at 22:05

damnit got the new video card, reinstalled windows from scratch and its still doing it >.<

docsonic · 22 Oct 2011 at 09:49

nathanscott1981 said:
The rest of my hardware is a generic 750w PSU i got from ********

Have you got a different PSU you can try? The PSU is one area I always really obsess over. If it's a cheap brand PSU i'm just wondering if this could be the source of your issues.

freddie64 · 22 Oct 2011 at 10:36

For what you have upgraded, i would deffo get a new PSU, also get a new HDD.

What version of windows are you using?

Have you installed latest chipset drivers or just using generic drivers in windows?

nathanscott1981 · 30 Oct 2011 at 22:36

Thanks for the replies guys, went and bought another 700w but still did the same thing, rebuilt the machine from scratch and re-installed windows 7 64bit, leaving out my wifi pci card, the 2nd hdd, the cdrom. Had everything fully up to date, the old hdd worked absolutely perfect on my q6600 and really don't think its anything to do with that but tested it with maxtor tests anyway and all were 100%, tried it in the SATA 2 and SATA 3 ports just in case though.
In the end even when the glitches were occurring I could still run prime95 and intel burn test ok which makes me think its most likely not the chip, and the ram passed memtest for 24 hours.
The only thing I had left to consider was the mobo itself so returned it and just awaiting replacement, if it comes back and does the same thing again I'm gonna shoot someone >.<
I think i spent far too much time trying to diagnose the issue myself (I work in IT so its a force of habit

) and should have just sent the whole lot back to be checked, i know for next time!