HELP !!!! I7 BUNDLE PROBLEMS

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28 Feb 2010
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HI All, in despair and in need of advice please.

Back in november i purchased the i7/gig ex58-ud5/corsair 6gb ddr3 bundle, overclocked at 4ghz by overclockers (with the aim of avoiding problems).

My new system ran sweet without any issues until 2 weeks ago when one morning it just showed no life at all, no post, nothing, just a split second of fan action with the on button then dead.

Trying my best to remain calm and think methodically, i carried out the standard fault finding. tried to clear cmos with the button at the back of board, nothing.
Tried with bare minimal of components, removed from case, nothing. At overclockers staff advice, tried 1 stick of mem at a time and removed the battery.... nothing.

The next step was obviously the psu (also brand new from overclockers) had it tested at a local pc shop and it was perfect. no issues.

SOOOO foned staff for RMA, sent back at the start of the week and got a prompt return for friday with an email from staff reading that teck report "no post, incorrect configuration- OCUK, resolved, ran for 5 hours"

Was a bit myft as to what incorrect config meant as it was ocuk settings and had run perfect for 3 months !!! but still ,great i thought,as long as its working and proceded to try out the board again. ITS OBVIOUS what comes next isnt it, yup, exactly the same issue as before, split second of fan then nothing.

i just dont get it, iv covered all bases at my end ( i think) and dont know what to do. im wary of RMA again just for staff to send back the bundle and tell me its fine and charge me for the privilege.

iv had a similar nightmare experience with a retail chain before which took 2m of draining toil to sort out. im getting da ja vu and the fear of 1 of those getting nowhere scenarios

i spent allot of money with overclockers and went to them based on reputation. i need my system for work and cannot afford to go weeks without it, its already been 2.

Sori if this is long winded but i thought i should cover all relevant info.
Can any1 please offer advice if theyv been in a similar situation or anything i havnt thought of or ???????
 
Are you testing this in the case or out of the case? It's possible you have a short somewhere.

Does anything show on the diagnostic display?
 
Take off the side of the case, turn the pc 'on' and look what CODE it says on the debug led on the lower right, look it up on the internet or post it here, then we can see what it is. I understand your frustration :)
 
Hi mate i had similar issues as do a few others, however that doesnt help you.
I too have spent a lot of money at OCUK in the hope that i do not encounter anymore problems like you from local retailers...
Anyway instead of being without my computer for a week or so i spoke to OCUK got my RMA for the second time also
and i have drove 3 hours 15 minutes to there place twice and waited whilst it was fixed and received good face value customer service..
I understand that you might live further away than me but i did not want to pay for sending it back and the waiting period so i decided to go there for my self...
Speak to them At OCUK mate they will help you...
 
Hi people, cheers for the responses, yup, iv bench tested to rule out short circuits with the case and im not getting anything on the diagnostics display, its not lighting up!! just a split second of fan action when pressing on then nothing. any-more thoughts guys??????
 
Which PSU? (I suspect that although your PSU works, it may not play well with the UD5 board). Also are you using a surge protector or a 4 way power extension?
 
I take it you've tested/changed the wall socket you're actually plugging the pc into, just in case you have a dodgy wall socket?

Daft as it sounds, you tried power cycling? I often get this when transporting a pc from one place to another, Dead as a do-do, but a power cycle sorts it.

Also, can you get and excat checklist of what OCUK did to get it working again?
 
Jimbo,

I would advise you call our technical support line. Your bundle comes with a 1 Year warranty, so providing you haven't changed any of the overclocking settings or flashed the bios you should be covered.

Phil
 
Banzai joe, yeah tried various sockets, what do you mean by power cycling mate??

Hazard0, its a corsair tx 950w, just spoke to ocuk again and the suggestion was its defo a psu issue. staff said even though psu looks fine on a tester it may not be outing enough power., testers can be unreliable ????? his suggestion was to get hold of a different psu to try in my system and to try mine on a different rig.... otha than that the guy was stumped ....anymore thoughts guys.. keep the feedback coming please
 
me again , just thought i should update, turns out its a dodgy 8 pin connection on the psu, dont get it myself, it reads fine on a tester, anywho cheers people
 
j1mbo79

if you have any more trouble with it, post here in the customer support sections under Technical queries

that way i can assist a lot quicker. OcUK staff dont generally browse the forums in works time [when we have access to our returns systems] so it makes it difficult to help.

posting in there will mean one of us can assist you better :)
 
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