Help.. image update not showing

Paul11 · 27 Sep 2017 at 10:56

tried to change a logo on a site, on the site right click shows it as image.gif

and downloaded, edited and re-uploaded it via FTP and overwrote itself

but the change is not showing

i thought it was brower cache but its the same on all browsers and my phone connected vie 4G

any ideas?

BaroUK2 · 27 Sep 2017 at 11:00

Make sure you upload image in binary mode...
Also maybe it could be a css issue, if you post a link we can check further...

Paul11 · 27 Sep 2017 at 11:14

BaroUK2 said:
Make sure you upload image in binary mode...
Also maybe it could be a css issue, if you post a link we can check further...

i uploaded in binary just now, same problem

and how would i check if it is a CSS issue?

i assumed just replacing the files with the same name would do it

and thank you

BaroUK2 · 27 Sep 2017 at 11:37

Without seeing the website cant pin point exactly but if website has different css code for normal browsers, mobiles or tablet layouts then its possible there are different logo versions or files which you need to modify and upload the correct one.

Paul11 · 27 Sep 2017 at 11:42

ok, thanks BarolUK2 ill try to have a read up

touch · 27 Sep 2017 at 13:07

Paul11 said:
right click shows it as image.gif

Do you mean you checked the full path of the image or just the filename?
If you checked the path of the image displayed on the page before editing, it's definitely the correct image you changed and must be cached somewhere.
Try hold Ctrl and press F5 to do a hard-refresh and see if that helps.

Varwen · 27 Sep 2017 at 17:18

Sounds like a caching issue to me - Ctrl + F5 doesn't usually clear cache, but there's usually an option to do that hidden somewhere in your browser menu. Best try that just to be sure!

Paul11 · 27 Sep 2017 at 17:18

its not just on one browser (which would be cache releated) its on different ones, different computers and on my phone

and it was the full path, there is only one image folder

Varwen · 27 Sep 2017 at 18:44

Hmm - sounds odd! I'd try deleting the image server side via FTP and then reuploading just to be sure it was the right version, but other than that I'm stumped! Tried sticking it up in a different format and changing the file path to match?

Paul11 · 27 Sep 2017 at 19:03

the image on right click is the domain/images/logo.gif

this is the FTP

touch · 27 Sep 2017 at 19:19

Try going to that address in your browser. http://domain/images/logo.gif and see what happens.

touch · 27 Sep 2017 at 19:21

Also, what's in the folder called "www"?

Paul11 · 27 Sep 2017 at 19:24

touch said:
Try going to that address in your browser. http://domain/images/logo.gif and see what happens.

i get the old logo

Paul11 · 27 Sep 2017 at 19:26

touch said:
Also, what's in the folder called "www"?

clicking on it goes to the public_html folder

touch · 27 Sep 2017 at 19:31

hmm must be cached somewhere then - I cant think what else would cause it. Probably server-side if Ctrl+F5 didnt work.

I'd just rename the file to logo2.gif on your computer then upload it via ftp again and change the website to use the new file.

edit: I see you've changed the contact_over.jpg file today too, did that one refresh?

Paul11 · 27 Sep 2017 at 19:35

i changed 3 files , none of them worked

and thank you for trying to help, much appreciated.

BaroUK2 · 27 Sep 2017 at 20:56

If website is online you can send me a link in private message i can take a look...

Paul11 · 27 Sep 2017 at 21:43

Thanks BarokUK2, illl do that now

BaroUK2 · 27 Sep 2017 at 22:32

I see a logo same as your home icon ff is that the correct one ?

Paul11 · 27 Sep 2017 at 22:52

when i right click, it shows/ images/logo.gif what other one can it be?