HELP - Laptop ignores all mouse input

Devil_Spawn · 26 Jun 2011 at 10:41

Hey,
I've been asked to fix someone's laptop, and basically the only real problem with it is that it accepts absolutely no mouse input. I can plug in a usb mouse, or use the trackpad and nothing happens.
I've tried uninstalling all of the mouse related hardware in device manager, i've tried looking through accessibility options, messed with sensitivity options and annoyingly it refuses to boot into safe mode. No luck with system restore either.
The strange thing is, when the computer is asleep, the trackpad wakes it up just fine.
Does anybody know where some kind of setting that would cause this might be?
Cheers.

edit: also, booting a ubuntu cd works fine with no mouse issues.

honosuseri · 26 Jun 2011 at 15:02

Try removing the battery and running the laptop from the ac adapter. I had a laptop to repair a while back. The keyboard and mouse were non responsive in the OS (worked in safemode though).

Removing the battery is one of the first things to do when troubleshooting laptops but you wouldn't necessarily think of it if the mouse wasn't working. Hope it helps

Devil_Spawn · 29 Jun 2011 at 18:13

I'm all for strange solutions, but this doesn't appear to be working

, does anybody else have any idea what kind of setting may have caused this?

honosuseri · 29 Jun 2011 at 18:25

Well if it works ok in linux it's not anything wrong with the hardware. A reinstall of the OS could possibly sort the problem. If the laptop is relatively old it's probably full of junk. Reinstalling should also speed up the system, just make sure you backup the data first.

Devil_Spawn · 29 Jun 2011 at 22:16

it would, but that is far too much effort

there is a heck of a lot of software on there that i cannot reinstall and making sure no data is forgotten is going to be seriously annoying whilst using the entirety of windows with a keyboard only.

I mean, apart from the mouse being ignored, it works perfectly, it seems really overkill :/

mediaman · 29 Jun 2011 at 22:19

If you cant boot into safe mode, have you tried a diagnostic start up? Run msconfig and select diagnostic start up, reboot.

Tonester007 · 29 Jun 2011 at 23:17

Do you have trouble with other USB devices?
Is the BIOS set to recognise USB peripherals?
Can you turn off the trackpad to see if that's conflicting with the mouse maybe?

postmanfw · 30 Jun 2011 at 11:41

Had this recently too. Just reinstall the os and it will be fine

lrlcr · 30 Jun 2011 at 13:10

Buy a new hdd and a laptop drive caddy. Fresh install on new hdd and use the old one as a backup.