Help me talk my folks out of going with TalkTalk.

Number_25

Number_25

Number_25

Soldato
Joined
23 Dec 2010
Posts
3,483
Hey guys,

So my parents had visitors today and they discussed TalkTalk broadband of which my parents were lead to signing up.

We are currently with BT, although not great, it's still a damn side better than TalkTalk

So help me convince them not to switch over

N25.
 
We call them ***** ***** (brown smelly stuff) in our house because their broadband was awful and their customer service was worse. 18 months of hell would describe our contract with them.
 
I still get a bill each year, even though I have not been with them for about 3 years. So every year I have to phone up and explain my contract was up ages ago :) Which takes forever and if they charge for phone calls they get the amount anyway :)
 
i was at a friends house a little while ago who had AOL (who are run by talktalk) when they were having problems on the internet. his dad phoned up customer service and this is roughly what happened with the call:

friends dad: hey, we're having problems with the internet. we cant even connect to the internet right now. ive tried resetting the router several times and that clearly doesnt solve the problem
support guy: ok, have you tried resetting the router
friends day: yes, ive tried it several times over the past half hour and that doesnt help
support guy: i see. in that case can you try resetting the router
friends dad: no, ive reset the router several times, the last time being just before i called you. resetting the router doesnt solve the problem
support guy: yes, but can you just try resetting the router please
friends dad: no, ive told you already ive tried this and it doesnt help
...
about 1 hour later
...
friends dad: for the last time, i have tried resetting the router, it clearly does not solve the problem. can you please tell me what the problem is
support guy: well... the servers havent been working for the past two hours, so that might be the problem
friends dad: so you've spend the last hour asking me to reset my router knowing full well it wont do anything to help because the servers are down, wasting my time and giving me an extortionate phone bill. will you please refund me the cost of this frankly useless phone call before i hang up and change internet providers
support guy: do you use talktalk for your phone?
friends dad: no, thank goodness
support guy: in that case we cant refund you
 
Reaper 392 said:
i was at a friends house a little while ago who had AOL (who are run by talktalk) when they were having problems on the internet. his dad phoned up customer service and this is roughly what happened with the call:

friends dad: hey, we're having problems with the internet. we cant even connect to the internet right now. ive tried resetting the router several times and that clearly doesnt solve the problem
support guy: ok, have you tried resetting the router
friends day: yes, ive tried it several times over the past half hour and that doesnt help
support guy: i see. in that case can you try resetting the router
friends dad: no, ive reset the router several times, the last time being just before i called you. resetting the router doesnt solve the problem
support guy: yes, but can you just try resetting the router please
friends dad: no, ive told you already ive tried this and it doesnt help
...
about 1 hour later
...
friends dad: for the last time, i have tried resetting the router, it clearly does not solve the problem. can you please tell me what the problem is
support guy: well... the servers havent been working for the past two hours, so that might be the problem
friends dad: so you've spend the last hour asking me to reset my router knowing full well it wont do anything to help because the servers are down, wasting my time and giving me an extortionate phone bill. will you please refund me the cost of this frankly useless phone call before i hang up and change internet providers
support guy: do you use talktalk for your phone?
friends dad: no, thank goodness
support guy: in that case we cant refund you
Click to expand...

If he knew that then why didn't he ask for a reduction on his TalkTalk tariff instead?:confused:
 
TalkTalk are basically Tiscali, and Tiscali are not worth the effort it just took me to type it.

Literally 5/6 cut off's a day, and a capped download speed to 125kb/s.

I wouldn't recommend them to my worst enemy...
 
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I am desperately trying to get my mac code from Talk Talk after a catalogue of issues since they took over the provider I signed up with. They are a truly awful company and the favourite trick for their offshore HelpDesk at the slightest sign of a difficult question is to be transfer you or put you on hold until you're cut off.

My issues have got so bad that I've written them a letter advising them that I will be escalating the matter to the regulator unless they address the issues in the next couple of weeks.
 
Im on talktalk and have no problems. Generally 3 people gaming at the same time and its all good.
 
With Pipex for years, no problems.

Talk Talk took over and we had lots of niggly faults, we signed up with Talk Talk as they promised us the earth for not a lot and no tie in.

They cut off our phone (see thread about 3 weeks ago), we couldn't get a straight answer from anyone for 7 hours over 2 days.

Sent an email to the CEO and she actually responded and it was sorted within 24 hours (BT reconnection) and they gave us 6 months free (Phone line and internet).

Talk Talk are terrible and i would never go with them again but i was impressed with the head office and complaints department. It's a shame i had to waste 7 hours on the phone.

Their issue seems to stem from growing too fast and cutting costs by offshoring work to people who don't care/have a clue.

The technical support website is very good by all accounts, i only mention it because you will probably need it at some point.
 
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Number_25 said:
Hey guys,

So my parents had visitors today and they discussed TalkTalk broadband of which my parents were lead to signing up.

We are currently with BT, although not great, it's still a damn side better than TalkTalk

So help me convince them not to switch over

N25.
Click to expand...

Can your parents get support by posting on a forum?

YES: Go with TalkTalk. They are about the best value for money provider in the country and the service is reliable (for me anyhow). Forum support is excellent.

NO: If your parents NEED good phone support, then feel free to pay for a premium provider as TT's phone support is bad.

---

Also, BT is the worst provider I've ever had, 100x worse than TT :p

As you can see, experiences vary from person to person.
 
My folks had TalkTalk! Tell them this: They kept having 3months of money direct debited instead of monthly! Took them ages to get things sorted, afaik they had money taken out when they left TalkTalk, they were that bad!
 
They've been pretty good for me. Moved house on a Friday, broadband activated Monday.. 13658Kbps down 1021Kbps up for £3~ month (12 months half price) + line rental
 
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