help needed - adsl speed issues

snarloas1982 · 12 Sep 2010 at 16:35

guys im pretty inexperienced with adsl as i've always had virgin myself. i was at a friends house today connecting talktalk back up for them. when the line is connected straight into the phone socket with one micro filter and no telephone she gets 8.0mbs (fine). the problem is when i connect the double socket downstairs with her phone (or without) its suddenly drops to 2.5mbps.
im guessing its the double socket but i was also querying the microfilters. she actually has 4 spares (only have one conected to the setup) but i was wondering do they need to be adsl 2 compatible or something?

any ideas? she has already spent a few bob replacing wires and cables and dont want to make the wrong decesion.

benftl · 12 Sep 2010 at 16:37

you'll need a microfilter in any socket/extension that has a phone / pstn device attached to it

snarloas1982 · 12 Sep 2010 at 16:50

right, i fitted one just before the modem, so do i disconnect that and put it before the double socket downstairs? or just have both in the setup?

benftl · 12 Sep 2010 at 17:05

have both, a microfilter on both sockets.

DJMK4 · 12 Sep 2010 at 17:20

As said above, a filter must be used in any socket in the house which is being used. For example.

Router being plugged in to master socket - Filter this socket
Phone upstairs in an extension socket - Filter this socket
Sky+ Box downstairs connected to a phone line - Filter this socket

HungryHippos · 12 Sep 2010 at 17:21

Plug microfilter into all sockets that have devices on them as mentioned here, then the devices into the micro filters. So it goes:

Socket > Microfilter > Devices

Best to have the ADSL line going into the master socket too.

snarloas1982 · 12 Sep 2010 at 17:36

ok i will have a go at it and let you guys know thanks

snarloas1982 · 13 Sep 2010 at 13:35

when i put another microfilter at the start of the setup i cant get a dial tone, does anyone know why?

Swifty55 · 13 Sep 2010 at 14:15

Is it set up as;

Socket > Filter > Double Socket?

Can you take photos or explain more in detail on how her sockets are set up?

snarloas1982 · 13 Sep 2010 at 18:37

Socket > Filter > Double Socket > extension wire > filter > modem. cant get a picture at the minute its about ten mile away now

Swifty55 · 13 Sep 2010 at 21:20

Try either;

Extension Wire > Filter > Modem
|
Socket > Double Socket
|
Filter > Phone

or

Extension Wire > Filter/NoFilter > Modem
|
Socket > Filter > Double Socket <
|
Filter/NoFilter > Phone

Bah, stupid forum, hope you know what I mean.

snarloas1982 · 14 Sep 2010 at 18:45

she is going to try the suggested methods tonight, she didnt want to move her phone upstairs to test the damm thing. until she noticed when someone rang up her internet dropped. will let you know what happens