Help! New Build arrived can't get monitor to work

revaldo · 11 Aug 2011 at 13:16

Hi,

Received my new build today (config build). All fires up ok but I can't get the monitor to get a picture. I'm completely clueless with all of this so I apologise in advance. I tried calling the helpline but struggled with all the techie talk.

Everything powers up but the monitor doesn't seem to be receiving a signal. I've just plugged the standard cable in - as far as I'm aware everything is already installed on the PC. I've opened it up and everything looks pushed in.
Sorry don't know how to post a pic to show you in the insides.

Please help!

Revs

TriedandTested · 11 Aug 2011 at 13:22

What monitor do you have?

Give us some information about you PC too (i.e. specifications).

Is the PSU powering the graphics card? What card and PSU do you have?

stulid · 11 Aug 2011 at 13:23

Is the monitor getting power? is there a light on?

Try other outputs on the PC?

revaldo · 11 Aug 2011 at 13:27

Coolermaster CM690-II Advanced Case - Black
Intel Core i5-2500K 3.30GHz Quad Core Processor
Corsair Hydro H60 High Performance Liquid CPU Cooler
Asus P8Z68-V Intel Z68 (Socket 1155) DDR3 Motherboard
Kingston HyperX Genesis Grey 8GB 1600MHz CAS9 Memory Kit
OcUK GeForce GTX 560 1024MB GDDR5 Graphics Card
Seagate Barracuda 2TB SATA 6Gb/s HDD
OcUK 22x DVD±RW SATA ReWriter (Black)
OcUK 4GB USB Flash Pen - Ideal for backing up DATA
OnBoard Sound Card
XFX Pro 650W Core Edition Power Supply
Windows 7 Home Premium 64-Bit
Fully Cable Managed
Samsung B2230H 21.5
Belkin Firewire 3-Port PCI Card (F5U503VEA1) [F5U503VEA1]

monitor is getting power - green light on.

Marine-RX179 · 11 Aug 2011 at 13:30

revaldo said:
Coolermaster CM690-II Advanced Case - Black
Intel Core i5-2500K 3.30GHz Quad Core Processor
Corsair Hydro H60 High Performance Liquid CPU Cooler
Asus P8Z68-V Intel Z68 (Socket 1155) DDR3 Motherboard
Kingston HyperX Genesis Grey 8GB 1600MHz CAS9 Memory Kit
OcUK GeForce GTX 560 1024MB GDDR5 Graphics Card
Seagate Barracuda 2TB SATA 6Gb/s HDD
OcUK 22x DVD±RW SATA ReWriter (Black)
OcUK 4GB USB Flash Pen - Ideal for backing up DATA
OnBoard Sound Card
XFX Pro 650W Core Edition Power Supply
Windows 7 Home Premium 64-Bit
Fully Cable Managed
Samsung B2230H 21.5
Belkin Firewire 3-Port PCI Card (F5U503VEA1) [F5U503VEA1]

monitor is getting power - green light on.

It might be running on the onboard HD3000 graphic, try plugging the cable onto the motherboard output instead.

revaldo · 11 Aug 2011 at 13:32

This is where I get lost. What cable?... and plug it where?... I really am an absolute novice at this.

olivier renault · 11 Aug 2011 at 13:36

check the monitor menus, and cycle through various inputs. What 'standard' cable is it? HDMI or DVI?

hdmi

dvi

olivier renault · 11 Aug 2011 at 13:39

revaldo said:
This is where I get lost. What cable?... and plug it where?... I really am an absolute novice at this.

at the back of the motherboard, you have connectors for either of these cable types. Try those (preferably DVI).

revaldo · 11 Aug 2011 at 13:39

Have tried with both dvi and HDMI and gone through the 'sources' on the monitor. Nothing changes.

Rik1254 · 11 Aug 2011 at 13:42

Maybe the resolution isnt supported through the gfx output and needs to be tweaked?

Will the monitor work on another computer?
Will the computer work with another monitor?

TriedandTested · 11 Aug 2011 at 13:42

Does the back of your motherboard look like this:

If so, try both the HDMI (third column in, bottom connection) and DVI (fourth column in, bottom connection) connections (they'll only fit in one port).

What have you got plugged in at the moment, and in to what? Is it in to the above or in to your graphics card? i.e. that back of what I presume is this card:

If this is your card it supports DVI, HDMI and Display Port.

revaldo · 11 Aug 2011 at 13:48

Back of motherboard does indeed look like that. HDMI cable is plugged in that. Can't get DVI cable into that connection as the adapter is incorrect. It does fit lower down though and I know have a picture but it's full of white lines. Is this correct?... does it just need configuring?

stulid · 11 Aug 2011 at 13:48

So much for "quick start guides"

TriedandTested · 11 Aug 2011 at 13:50

Hmm. If it's a DVI cable what adapter does it need to fit in to a DVI port?

White lines? Can you elaborate or upload some pictures? You can upload them here: http://imgur.com/ and link to them in this thread. Would be helpful.

paulc25 · 11 Aug 2011 at 13:59

Do you have a separate graphics card? You should be placing the monitor cable into that instead of the motherboard connection.

revaldo · 11 Aug 2011 at 14:00

http://i.imgur.com/ST54x.jpg

http://i.imgur.com/skQ1j.jpg

The DVI will go in the blue port but nothing happens, or will fit further down the PC in another port with the adapter. Can't fit it in the port suggested as the pins are slightly different on the adapter.

Surveyor · 11 Aug 2011 at 14:03

revaldo said:
http://i.imgur.com/ST54x.jpg

http://i.imgur.com/skQ1j.jpg

The DVI will go in the blue port but nothing happens, or will fit further down the PC in another port with the adapter. Can't fit it in the port suggested as the pins are slightly different on the adapter.

The blue port is VGA not DVI.

You really want to connect with DVI or HDMI and not to VGA or VGA with a DVI adapter.

Post a picture of the actual cables you have to connect to the monitor.

TriedandTested · 11 Aug 2011 at 14:07

And that adapter looks a bit worse for wear.

revaldo · 11 Aug 2011 at 14:09

Right... well at the moment I'm using the cable supplied with the monitor and it's running from the DVI port on the graphics card (with an adapter to make it fit) into the RGB in slot in the back of the monitor as that's the only one it'll fit it... I'm guessing that this is where it's all going **** up?...

...and it's a brand new adapter... maybe just shoddy photography.

revaldo · 11 Aug 2011 at 14:20

These are the cables that I have...