HELP! New Build Problems

NeoNemesis

NeoNemesis

NeoNemesis

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Theale, Berkshire
Hi Guys, I have also posted this in the Motherboard thread as I believe that may be the root of my problem but here goes:

I finally ordered my stuff as follows and it was delivered yesterday:

MSI X48C Platinum Intel X48 (Socket 775) PCI-Express DDR2 & DDR3 Motherboard
Samsung SpinPoint F1 750GB SATA-II 32MB Cache - OEM (HD753LJ)
OcUK 4GB (2x2GB) PC2-6400C5 800MHz DDR2 Dual Channel Kit
Lian Li PC-A05A Aluminium Midi-Tower - Silver
Corsair TX 650W ATX2.2 SLi Compliant PSU
Intel Core 2 Quad Pro Q6600 "Energy Efficient SLACR 95W Edition" 2.40GHz (1066FSB) - Retail
Arctic Cooling MX-2 Thermal Compound
Tuniq Tower 120 CPU Cooler (Socket 478/754/939/940/AM2/LGA775)
Sapphire ATI Radeon HD 4850 512MB GDDR3 TV-Out/Dual DVI/HDMI (PCI-Express) - Retail


Now, I put it together last night, but when I switch it on it goes into a constant cycle of reboots. Then it will post a warning message telling me that the overclocking settings are unstable.

I haven't even got to the point of overclocking!

When I finally get the opportunity to get to the bios I have reset the factory defaults but this didnt help.

Does anyone have any ideas? Better still - does anyone have this board and know what the problem is!?

One thing to mention is that the memory wasnt packed very well at all, it was shipped wrapped in some anti-static wrap but just thrown into the box which was not packed out, leaving it to rattle around. I found it between the power supply and the floor of the main box.

This describes my problem a little more accurately than I have done, but as yet doesnt seem to offer a solution.

http://hfboards.com/showthread.php?p=14546268

Any help or ideas would be greatly appreciated.

Regards,

Neo
 
I'm not really sure what to suggest after reading that other thread, it does sound very much like it's your motherboard being iffy.

From what you wrote on the other board and from what your bought, it seems like you have tested both DDR2 and DDR3 RAM in the machine to make sure it's not related to either RAM type? (and I assume not together).

Checked out the MSI website and it says that the Q6600 is supported from 7.0 version of the BIOS, which appears to be the actual release BIOS, but can you double check that just in case you aren't on 7.0? Also if your computer is stable I would still upgrade the BIOS to the latest version... it's quick and easy and it'll rule out one solution. Just because they never listed your problem on their fixes doesn't mean it won't be fixed.

Do you have another CPU you can try in the machine? Maybe from the computer you are using at the moment? I would be looking at your motherboard but it's also worthwhile checking the CPU as it might be damaged but not actually broken enough to not work - it's worth checking before you decide to ship the motherboard off to MSI (in case it's not the motherboard and they charge you).

I'd just glance over the PSU as well - make sure you have everything plugged in (8 pin / 4 pin motherboard connector etc) and then go into the BIOS and make sure the rails of the PSU look reletatively stable. I'd not have suggested this if you didn't give the error - it could be power related where the CPU isn't getting enough power (which is what the motherboard 4/8pin connector is for).

Also just to note why I don't think it would be anything else:

There no indication any problem is coming from the video card - you'd not get any POST issues with the graphics card like the one you are describing.

You can probably test it's not the hard drive or DVD-ROM by booting up the machine without them plugged in - if you get the problem again it's not them.

It's not the RAM due to the amount of RAM you have tested, doesn't rule out the ports it's getting plugged into though (which leads to motherboard).

All in all though, I'd be looking at the motherboard being the overall problem but you should double check everything else where you possibly can before sending it off in case it's not the motherboard.

Hope that helps.
 
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Just to clarify, it wasnt me writing on the other board, it was someone else who appears to be having the same trouble.
 
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Extended troubleshooting will be required tonight, i'm really hoping its not a faulty part. I dont even know how you go about getting it replaced!

What happens if all the testing you can possibly do leads you to conclude that it is the mobo but turns out to be something else after you have sent it back?
 
When you get to the BIOS, what are the temps like ?

Also set memory timings manually , try 5-5-5-18 for a start, and set the sticks to 2.0v or 2.1v .

Try to startup with just 1 stick.

Also try setting CPU manually to lets say 300x8 and give it some extra voltage, try 1.4.


At least this way we will know if its just not voltage or heat problem.


Seriously it all looks like overheating to me. Try different GPU as well if you can.
 
Temps are 31-33 degrees, even after leaving it for a few minutes, so the processor certainly isnt overheating.

Power rails are all good.

CPU voltages were changed as recommended. No luck.

When RAM is tested in all combinations, including singles the problem still occurs.

I have called OcUK support and they have agreed that it is probably a fault with the board.

Now I need to decide whether to get a replacement or choose a different board....
 
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