Help on a image

[TrixiBuG]

Hi guys - figured your the best peeps to ask on this one

I have a jpeg of a confirmation voucher which one of our suppliers has sent us

They are telling us (my company) that the fuel policy on it is incorrect for the client - but the image they have sent is TINY!!!!

Can someone try and figure out what the highlighted text is please?

Don't worry none of this is sensitive or anything, these vouchers are public etc and I have removed the client info from it

The supplier is a bit of a derp and cant seem to send us a bigger image

 

[Ahleckz]

This isn't CSI.

Just ask them what the highlighted text is?

 

[Dunks]

Lmao at the size of the image.

You'll get nothing from that, I'm afraid.

 

[TrixiBuG]

I know lol

We have asked them what it is but it doesn't match the terms that we have saved for that booking so its a bit of a mystery - plus there is probably going to be a customer service case on it cause the client has been charged for the fuel when they thought it was included...

 

[Cosimo]

That is illegible.

 

[Name]

Lmao that is quite funny.

Ring them up and ask what it reads as?

 

[Theophany]

?

 

[TrixiBuG]

Lmao that is quite funny.

Ring them up and ask what it reads as?

We have, but we need the proof that what they are saying that they can see is actually it.

Aside from the CS point of view for the client, we need to know if there is an issue with the confirmation vouchers that we are sending out to the clients/ suppliers that is not on the internal terms and conditions/website

Never thee mind I thought it was a long shot tbh

-- Can a passing friendly Mod close the thread please? --

 

[TheBigCheese]

I'll enlarge it...give me a minute...

 

[TheBigCheese]

Enlarged like a goodun, no no, don't thank me, just pass on the good deed.

 

[4T5]

I had to use my reading glasses but it reads,

"This Company is Useless at Communication"